Hello,*Hope all is well during these trying times. I was inquiring about a recent purc...

GetHuman-thuysch's customer service issue with Wayfair from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-thuysch's own words
Hello,*Hope all is well during these trying times. I was inquiring about a recent purchase I made. It was an item that was previously sold out in January and I was happy to receive that it had returned in May. Once the alert came, I ordered it immediately that day within minutes. I have been a customer of Wayfair and love all of your products. Usually I receive my orders on time or the turnaround is fairly quick. The estimated delivery was May * and a label was created on the *th. As of now, there hasn’t been any activity and I spoke to a nice gentleman from Wayfair a week and a half ago that mentioned due to the deliveries from FedEx to our health care workers, there will be a delay and I should receive the bookcases this weekend. Upon not hearing from FedEx, I contacted them and they said that Wayfair has created the labels but has not shipped out the items as FedEx picks up daily so I am confused. If you can clarify and provide a delivery date, I would greatly appreciate it**Your help and attention to this matter is appreciated. Thank you!**Respectfully,*Thuy Schultze*(***) ***-**********@***.com

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Wayfair

Customer service issue
Reported by GetHuman-thuysch
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4742 others
0 customers following this

Timeline

GetHuman-thuysch started working on this issue
May 23rd, 2020 12:28am

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