Before contacting them, items GetHuman-surfaceh may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-surfaceh's own words
Date Placed: May **, **** Wayfair Order ************Total Price: $***.** (* item)**Damaged by FedEx. Need return label and full credit. No charges to me. You can bill FedEx for damage. I have photos if needed. **You are trying to charge me shipping and that will not stand!**The item was poorly packed. No way it could arrive undamaged. I have photos.**Tried to call but could not get thru in an hour. See notes below. Very frustrated with my first and, most likely last Wayfair order. Cannot recommend you as a provider.*****************Tom Winslow*I am out of here at ** minute hold time!!!* * Reply * *m*Tom Winslow*That's all folks! I must pursue another avenue. All I wanted was to place an order, pay, and receive my order in good condition as advertised. Wayfair has definitely let me down. 'Fool me once..." Never again!!! This is NFG!! FUBAR!!!* * Reply * *m*Tom Winslow*I am going to hold for a max of ** minutes and then give up! This is NFG!! FUBAR!!* * Reply * *mI am just sitting here at my desk, on hold, and waiting for a 'dedicated Wayfair team member'. They said a maximum or ** minutes but I have been on hold for ** minutes!*Date Placed: May **, **** Wayfair Order ************Total Price: $***.** (* item)* * Reply * *m*Tom Winslow*This 'Charlie Foxtrot' will not stand. I may need to use my local Charlotte consumer advocate to get Wayfair some free TV time.* * Reply * *m*Tom Winslow*I suggest that you shop your local furniture store where you can actually see what you are buying.* * Reply * *m*Tom Winslow*I am still sitting hear at my office desk on hold. It has been ** minutes so far. Waiting for a 'dedicated team member'. OMG! FUBAR!!* * Reply * *m*Tom Winslow*This is probably my first, only, and last order from Wayfair. I cannot recommend them for anyone who prefers quality furniture.* * Reply * *m*Tom Winslow*At this point, I am not sure that I can recommend Wayfair. I ordered the CPAP Night Stand and it arrived damaged from FedEx. I went online to return and Wayfair wants to charge me $** shipping. I decide to call and have been on hold for ** minutes so far.* * Reply * **m
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