* Order * ***********We ordered and had delivered a couch that came in damages with sc...

GetHuman976198's customer service issue with Wayfair from August 2018

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The issue in GetHuman976198's own words
* Order * ***********We ordered and had delivered a couch that came in damages with scuff and dirt marks. We contacted customer service to arrange for a person to come out to clean and it access what can be done to correct the damage. We have been attempting to contact the original customer service rep that started to handle this. She has not returned our calls to date.*This is not what we expect from Wayfair or Birchlane.**She offers us cleaning instructions and will not attempt to clean a couch that was purchased as new. The responsibility to clean should be on you. *I expect to hear back from you on this matter. * The CSR is listed below.*Jackie Gonzalez*Case Management Specialist*Direct Line: ***-***-*****Available: M-F *:**AM-**:**AM
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Customer service issue
Reported by GetHuman976198
Aug 10th, 2018 - a yr ago
I have an issue with Wayfair too
Not resolved
Seen by 4 customers so far
Similar issue to 587 others
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GetHuman976198 started working on this issue
Aug 10th, 2018 5:53pm