* Order * ***********We ordered and had delivered a couch that came in damages with sc...

GetHuman976198's customer service issue with Wayfair from August 2018

4 views
 | 
587 similar
 | 
0 following
Help with my Wayfair issue
First: share to improve GetHuman976198's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman976198's next move: call Wayfair.
The best way to get your problem resolved is to tap the button below to start calling Wayfair. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman976198 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman976198's own words
* Order * ***********We ordered and had delivered a couch that came in damages with scuff and dirt marks. We contacted customer service to arrange for a person to come out to clean and it access what can be done to correct the damage. We have been attempting to contact the original customer service rep that started to handle this. She has not returned our calls to date.*This is not what we expect from Wayfair or Birchlane.**She offers us cleaning instructions and will not attempt to clean a couch that was purchased as new. The responsibility to clean should be on you. *I expect to hear back from you on this matter. * The CSR is listed below.*Jackie Gonzalez*Case Management Specialist*Direct Line: ***-***-*****Available: M-F *:**AM-**:**AM
GetHuman976198 did not yet indicate what Wayfair should do to make this right.
I have an issue with Wayfair too
How GetHuman976198 fixed the problem
We are waiting for GetHuman976198 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman976198 fixes it.
This email address isn't valid

Wayfair

Customer service issue
Reported by GetHuman976198
Aug 10th, 2018 - a yr ago
I have an issue with Wayfair too
Not resolved
Seen by 4 customers so far
Similar issue to 587 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman976198 started working on this issue
Aug 10th, 2018 5:53pm