Product is not of the usual quality I've receivedv in the past

GetHuman-ralphyll's customer service issue with Wayfair from June 2018

Help with my Wayfair issue
The issue in GetHuman-ralphyll's own words
This is Ralph Baker, email *****@***.com Today We received our order *********** for an Oxford fireplace mantle surround. *Unfortunately upon unpacking the unit I found the right leg of the mantle to be out of line by *** inch. The left leg is square and vertical, no problem.*The unit doesn't appear to have been damaged in shipment, it looks like it was assembled this way, no cracks in the joint.*This misalignment is very noticeable when the unit is placed against the wall.**On closer examination it appears that repairs were done at the top of the right leg, unfortunately it left the leg off square by *** inch.**It will be difficult to correct this, it may be necessary to saw partway through the top of the leg, realign it and glue in place.**What can you suggest.**P.S. We have been very satisfied with all previous orders.**Tracking *CA***********Deliver to* Ralph Baker* *** Cook St. Lindsay, Ont. K*V *K***Phone *** *** ******Awaiting your repy, thanks Ralph Baker

GetHuman-ralphyll did not yet indicate what Wayfair should do to make this right.

How GetHuman-ralphyll fixed the problem
I placed a direct phone call to Wayfair service. They were very understanding, a replacement is to be delivered
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Wayfair

Customer service issue
Reported by GetHuman-ralphyll
Jun 21st, 2018 - 3 years ago
Fixed
GetHuman-ralphyll shared how to fix
Seen by 18 customers so far
Similar issue to 331 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-ralphyll started working on this issue
Jun 21st, 2018 10:54pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 22nd, 2018 1:05am
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 22nd, 2018 1:08am
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 22nd, 2018 1:09am
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 23rd, 2018 1:59pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 23rd, 2018 2:00pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 23rd, 2018 2:02pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 23rd, 2018 2:12pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 23rd, 2018 2:12pm
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 25th, 2018 12:13am
GetHuman-ralphyll indicated the issue is not fixed yet.
Jun 25th, 2018 12:34pm
GetHuman-ralphyll confirmed the issue is fixed. Hooray!
Jun 25th, 2018 6:40pm

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