I bought a ticket for the **th of April. I then needed a second so I went to buy my second and double checked everything to make sure it was correct, and it was until I got the confirmation email and it said that the second ticket I bought was for the wrong date (the **th of April). I bought a third ticket for the right date and that one worked but now I have an extra ticket (one for the **th of April) which I would like a refund for.

GetHuman2721855's customer service issue with Wanderu from April 2019

Help with my Wanderu issue
The issue in GetHuman2721855's own words
I was trying to buy * tickets for April **th but when I received my confirmation email it said that the ticket was for the **th of April. ... The ticket I purchased came out with the wrong date. Please call me ASAP to help fix it. ***-***-****.**Ftr **************Confirmation * uae***
I double checked the the date on the ticket but in my confirmation email I have a wrong date to the one I wanted.
I bought another ticket by now I have * tickets and I do not want to keep the ticket for the **th of April. I would like you to refund me.
I wanted to originally buy * tickets total but this is making it very difficult to want to stay and by the other * tickets for my return.
I will next contact via rail services if I do not get a refund for the unwanted ticket. The ticket: *Ftr **************Confirmation * uae***
How GetHuman2721855 fixed the problem
I called via rail. They were a big help and i recommend calling them if u have any issues they were very accommodating and so nice.
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Wanderu

Customer service issue
Reported by GetHuman2721855
Apr 11th, 2019 - 2 years ago
Fixed
GetHuman2721855 shared how to fix
Seen by 10 customers so far
Similar issue to 366 others
0 customers following this
Items needed
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Timeline

GetHuman2721855 started working on this issue
Apr 11th, 2019 11:09am
GetHuman2721855 indicated the issue is not fixed yet.
Apr 11th, 2019 4:11pm
GetHuman2721855 indicated the issue is not fixed yet.
Apr 11th, 2019 4:19pm
GetHuman2721855 indicated the issue is not fixed yet.
Apr 11th, 2019 6:12pm
GetHuman2721855 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 11:52am
GetHuman2721855 confirmed the issue is fixed. Hooray!
Apr 13th, 2019 3:41am

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