I bought the Asurion protection plan when I bought my $*** LG stylo *. Recently, I dro...

GetHuman-rmalgass's customer service issue with Walmart Product Care Plan from November 2018

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The issue in GetHuman-rmalgass's own words
I bought the Asurion protection plan when I bought my $*** LG stylo *. Recently, I dropped the phone, cracking the screen, and now pieces of it are falling out. I filed a claim for a replacement on November *th, but none of the three replacement options were the same model as my current (broken) phone, nor were any of them as good quality as mine. The email I got from the Wal-Mart Product Care Team with the instructions and information for filing the claim stated that the replacement options would be of equal or greater value. That is not true. I would like the Walmart Product Care Plan to either offer an LG stylo * or * as a replacement, reimburse me the $***, or let me pay the difference of the $*** stylo * towards the $*** stylo *.
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Walmart Product Care Plan

Customer service issue
Reported by GetHuman-rmalgass
Nov 27th, 2018 - 9 mons ago
I have an issue with Walmart Product Care Plan too
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Seen by 9 customers so far
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GetHuman-rmalgass started working on this issue
Nov 27th, 2018 8:06pm