My husband and myself (both senior citizens) have been shopping at the Walmart Superst...

GetHuman-rondeelu's Complaint issue with Walmart (Canada) from May 2020

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The issue in GetHuman-rondeelu's own words
My husband and myself (both senior citizens) have been shopping at the Walmart Superstore, Ira Needles Blvd., Kitchener, for a brief period of time. We have found the quality and prices very appealing compared to other stores, particularly in the produce department. We are retired Maine Coon Cat breeders and have a few retirees, with large appetites!! We shop for best price and quantity when our food supply is on the decline and usually make our trips for cat food worthwhile. *Yesterday, because your price for Fancy Feast canned cat food was slightly less expensive than elsewhere, it was our desire to make our purchase at the Walmart aforesaid. The shelves were well stocked, so we filled our cart with ** cases of Fancy Feast at $.** per can. *We chose other articles for our personal use, including food, cleaning supplies, etc. and proceeded to checkout.*Before we could enter a checkout line, one of your personnel approached us. I asked her if we should do self-checkout or proceed to a cashier. She looked into our cart and answered, in a surprisingly shocking loud tone of voice, to tell us that we would not be able to purchase the Fancy Feast we had in our cart because we were only allowed ** individual cans PERIOD!!! She then went on to berate us because "don't you know there is a pandemic and everything is rationed"? We were mortified and had no return comment because she had already turned her back on us and walked away.*It goes without saying, we exited the store as quickly as possible, without completing any purchase and proceeded to the nearest store carrying Fancy Feast and acquired the exact same ** cases of food. They price-matched the Walmart price, so aside from the embarrassment, in the earshot of other customers, the rude, unnecessary and insulting comments of your employee, we accomplished our goal. Oh, and by the way, I doubt we will EVER visit any Walmart again!!!

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Walmart (Canada)

Complaint issue
Reported by GetHuman-rondeelu
May 20th, 2020 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 467 others
0 customers following this

Timeline

GetHuman-rondeelu started working on this issue
May 20th, 2020 5:39pm
GetHuman-rondeelu indicated the issue is not fixed yet.
May 20th, 2020 10:08pm
GetHuman-rondeelu indicated the issue is not fixed yet.
May 20th, 2020 10:09pm