Good afternoon,*I am writing in reference to an experience I recently had at one of your Ottawa area stores, that I feel needs to be addressed by the store’s management.*On Monday November **th, a friend and I were shopping at the Walmart location at **** Fernbank Road. It was my first time shopping at this particular location, although certainly not my first time shopping at Walmart, and I was most disappointed in the customer service I received.*After shopping, we proceeded to the check-out area and specifically went to a cashier-operated register, rather than the self check-out. Upon reaching the register, the cashier tossed some bags aside, and while scanning my items and leaving them in a pile at the register insisted that I start packing and she would assist me when she was finished. Surprised, I indicated that I would rather she pack my items while ringing them in, as is practice at any other Walmart I’ve been to. At this point she flat out refused, stating that it was a store policy. When my friend mentioned that she has been shopping at Walmart for years and has never been subject to such a policy, she brusquely stated that it had been in place for five years at this store, and that customers were required to pack their own items. *During this exchange, the cashier was quite flippant and rude in response to what I thought was a simple request, not to mention a standard expectation of staff at the register. So, I expressed that had I wanted to serve myself, I would have gone through the self-check-out lane. Finally, she complied, if only to keep her line moving, but delivered quite the attitude in doing so, tossing items into bags in no particular order while outwardly huffing and puffing in exasperation.*I wanted to bring this to your attention because, first, the customer service I received from this particular cashier was unacceptable. Having worked in customer service myself for many years, I understand that everyone is human and has their bad days. However, her behaviour through my entire transaction was rude, especially given that it was to express that she could not be bothered to perform the simple function of bagging items.*Second, if this is a legitimate store policy, it should be clearly communicated to customers – posted on signage at each register, for example. However, having shopped at many other Walmart locations, as I mentioned, and never having experienced this before, I am left to assume this is a policy solely at this location. With more and more stores adding more and more self-serve registers, the simple act of bagging customers’ items should certainly still be offered to those who specifically choose the aisles operated by cashiers. Which is to say that such a policy would certainly affect my decision to shop at Walmart.* I have since discarded my receipt, the information listed below is my friend’s who was in line directly behind me. I expect these are in numerical sequence and you are able to access my receipt with this information, so that you have the details of the transaction to which I am referring. I would appreciate being contacted to know how this situation will be reconciled.*Store *: *****Terminal id: WMTCJ*******TC*: **** **** **** **** *****date: *********time: **:**:***Susan Fraser
GetHuman4035273 did not yet indicate what Walmart (Canada) should do to make this right.