Store Purchase Details*Print*Purchase Date ********** *RFN*Receipt Number...

GetHuman-cacomins's Complaint issue with Walgreens from September 2020

Help with my Walgreens issue
The issue in GetHuman-cacomins's own words
Store Purchase Details*Print*Purchase Date ********** *RFN*Receipt Number **********************Walgreens Drug Store ***** - ANGLETON, TX**I was charged $**.** before I used my Balance Rewards for Luvena *ct. The online price is $**.** but I can't purchase it online because it is out of stock. I understand a couple of dollars difference, but this much of a price difference is ridiculous. I went to online chat and was told that prices in store may vary due to local price levels. I was also told that noone forced me to buy it. I was told this by "Cyndi H."**Really Walgreens? Is this how to encourage customer loyalty?**Why have your online chat treat customers this way?**Please Respond at Your Earliest Convenience,**Cynthia Comins**** *** **********@***.com*Balance Rewards * **** **** *****

GetHuman-cacomins did not yet indicate what Walgreens should do to make this right.

How GetHuman-cacomins fixed the problem
I received a call from the manager that I would be refunded the difference. I was able to explain to the person at the *-*** customer line the problem I had with the online form for complaints and the rude "chat line" person.**I feel much better now
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Walgreens

Complaint issue
Reported by GetHuman-cacomins
Sep 9th, 2020 - 6 months ago
Fixed
GetHuman-cacomins shared how to fix
Seen by 4 customers so far
Similar issue to 421 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cacomins started working on this issue
Sep 9th, 2020 5:34pm
GetHuman-cacomins confirmed the issue is fixed. Hooray!
Sep 10th, 2020 1:27am