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WageWorks Customer FAQ

Top Answers & How-to Guides

What is WageWorks's Phone Number?

The question we are asked most often is about how to talk to WageWorks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change my contribution amount to my flexible spending account mid-year?

Yes, you can change your contribution amount to your flexible spending account mid-year. However, there are certain circumstances that...

What is the rollover policy for unused funds in my Health Savings Account?

The rollover policy for unused funds in your Health Savings Account (HSA) with WageWorks is quite generous. Any remaining balance in...
Ask any question you have about WageWorks customer service, get an answer now.

Recent WageWorks Customer Questions

I typed in wrong amount on submittal. How do I correction the amount?

If you've entered an incorrect amount in your submission, typically, it cannot be rectified directly online. Once submitted, the details are locked for processing. However, we advise you to clarify this situation as soon as possible. Reach out directly to WageWorks Customer Service. You can find the most up-to-date contact information right here on this page that you're viewing. They handle situations like this regularly and will be able to guide you through the process of correcting the error.
Asked Apr 30, 2024 6:57 PM

Help me with my WageWorks customer service issue

Reimbursement Claims

What is the deadline to submit reimbursement claims?

The deadline to submit reimbursement claims with WageWorks depends on the specific plan you are enrolled in. Generally, for most participants,...

How long does it take to receive reimbursement for a claim?

The reimbursement processing time for a claim with WageWorks typically varies based on various factors. Once a claim is submitted with...

Eligible Expenses

What types of expenses are eligible for reimbursement?

A variety of expenses are eligible for reimbursement through WageWorks. These include qualified healthcare expenses such as doctor's...

Are over-the-counter medications eligible for reimbursement?

No, over-the-counter (OTC) medications are generally not eligible for reimbursement through WageWorks. However, there are exceptions...

Dependent Coverage

Can I use WageWorks for my spouse and dependents' healthcare expenses?

Yes, you can use WageWorks for covering your spouse and dependents' healthcare expenses. WageWorks offers a comprehensive range of...

Flexible Spending Account

Can I change my contribution amount to my flexible spending account mid-year?

Yes, you can change your contribution amount to your flexible spending account mid-year. However, there are certain circumstances that...

Health Savings Account

What is the rollover policy for unused funds in my Health Savings Account?

The rollover policy for unused funds in your Health Savings Account (HSA) with WageWorks is quite generous. Any remaining balance in...

Gym Memberships

Can I use WageWorks to pay for gym memberships?

Yes, WageWorks offers the option to use your pre-tax dollars to pay for eligible gym memberships. This means you can save money by...

Childcare Reimbursement

What documentation do I need to provide for childcare reimbursement?

To get reimbursement for childcare expenses through WageWorks, certain documentation must be provided. First, you need to submit a...
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