hello,*My question is : I booked a flight from Marseille to Malaga for the *st of Augus...

GetHuman5044725's customer service issue with Vueling Airlines from July 2020

Help with my Vueling Airlines issue
First: share to improve GetHuman5044725's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5044725 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Itinerary number
The issue in GetHuman5044725's own words
hello,*My question is : I booked a flight from Marseille to Malaga for the *st of August for my Mum and me. The problem is that my mother is an elderly lady and it would be wise to not let her travel due to the pandemic. However, I wish to travel myself. How can I refund her ticket without me losing my ticket (as they are both linked). *I have tried to get a refund however I am scared to do it online just in case I accidentally cancel both the tickets. I do have a short letter by a doctor that I could prove for my mother not to travel. (Would I need to prove this? * Where would I need to send it?).

GetHuman5044725 did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman5044725 fixed the problem

We are waiting for GetHuman5044725 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vueling Airlines customer problems.
How Do I Cancel a Flight for Vueling Airlines?What Do I Do If My Baggage Is Lost on Vueling Airlines?
Do you have a customer issue as well?
We can help you get Vueling Airlines's attention and get better help faster. Tap below to get started.
Having Vueling Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vueling Airlines

Customer service issue
Reported by GetHuman5044725
Jul 8th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1091 others
0 customers following this

Timeline

GetHuman5044725 started working on this issue
Jul 8th 8:46pm