I was on an Vueling flight VY**** from Madrid to Barcelona on **th January at * AM. *I...

GetHuman-selenata's customer service issue with Vueling Airlines from January 2019

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I was on an Vueling flight VY**** from Madrid to Barcelona on **th January at * AM. *I had one handluggage bag and my private bag (purse) to carry on just like I did on the flight to Barcelona from Dubrovnik on *th January. I asked Vueling staff on Dubrovnik airport if this is fine and I was told it was. In Madrid however, a very very rude Vueling employee and her supervisor tortured me for ** minutes, raising voice at me and finally making me pay *** eur for my connecting flight Madrid-Barcelona-Dubrovnik. They let all the other passangers who were Spanish with no problem, but me with exactly the same carry on luggage, made me pay and check in my suitcase which could perfectly fit as hand luggage. I was very pleAsed with Vueling staff up to now, but this was a disaster on many many levels. I almost missed a flight and I was damaged *** eur. I request from your airline to be reimbursed for this as it was a completely wrong and unprofessional incident. **Selena Tasic
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Vueling Airlines

Customer service issue
Reported by GetHuman-selenata
Jan 13th, 2019 - a mon ago
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GetHuman-selenata started working on this issue
Jan 13th 5:29am
GetHuman-selenata confirmed the issue is fixed. Hooray!
Jan 13th 5:30am