I made a claim because our flight to Florence on Saturday **th October was severely det...
GetHuman1385057's customer service issue with Vueling Airlines from October 2018
Help with my Vueling Airlines issue
First: share to improve GetHuman1385057's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1385057's next move: talk to Vueling Airlines when they open.
Vueling Airlines's call center is closed now. We will send GetHuman1385057 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1385057 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Itinerary number
The issue in GetHuman1385057's own words
I made a claim because our flight to Florence on Saturday **th October was severely detailed. This meant that we did not get to Florence until *am Sunday **th October and our apartment could not be accessed after midnight. The cost of this apartment was *** euros. We had to pay for another hotel which incurred an additional charge of course . I also need to let you know that the very rough landing meant that I have suffered an acute episode of back pain. Initially this disappeared after *-** minutes but then returned very acutely the next day meaning that I could not walk and was screaming out in pain for * days. My reason for traveling to Florence was to attend a conference on psychoanalysis which I could only attend part of due to severe discomfort. This also meant that I missed the ** hour deadline for the refund link to claim back my delayed flight compensation. My claim number is *-***********. My booking code is FEEPFQ. I am most irritated that to call you means a premium charge. I would like a refund of any charges incurred by trying to call you. This is not right.
GetHuman1385057 did not yet indicate what Vueling Airlines should do to make this right.
I have an issue with Vueling Airlines too
How GetHuman1385057 fixed the problem
We are waiting for GetHuman1385057 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.