I booked a flight from Barcelona to Luton for * on**** Time of flight changed but only...

GetHuman-normakea's customer service issue with Vueling Airlines from August 2018

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The issue in GetHuman-normakea's own words
Change time of flight after Vueling had changed arrival airport ... I booked a flight from Barcelona to Luton for * on**** Time of flight changed but only indication of arrival airport change was Bcn-Lgw from Bcn - Ltn We only realised the change of airport when we tried to put in passport details yesterday. Telephone no on email unobtai GBnable from uk My Spanish daughter-in-law managed to reach it but you refused to alter the timing of the flight .*We are arriving at a time which will mean taking transport late in the evening which we are nervous of doing .We would have been accepting of an earlier flight I am concerned regarding your means of communicating such important information as change in arrival airport,If Gatwick had been mentioned by name we would not be in this predicament and I would not want others in the future to be so affected.I eas also concerned by your inability to assist us .refAJ*PRB
is it could easily have been resolved if they had listened to my suggestion.
It is too late now to change the flight time so a refund would be appropriate
We have extended family in Galicia and Barcelona so frequently used Vueling
Copies of this are going to Simon Calder,travel writer to warn other potential customers.
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Vueling Airlines

Customer service issue
Reported by GetHuman-normakea
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 414 others
0 customers following this
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Itinerary number

Timeline

GetHuman-normakea started working on this issue
Aug 27th, 2018 3:02pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 27th, 2018 6:29pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 3:16pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 3:17pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 3:18pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 3:18pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 3:19pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 4:20pm
GetHuman-normakea indicated the issue is not fixed yet.
Aug 28th, 2018 4:21pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 3rd, 2018 9:56am
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:32pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:34pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:35pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:35pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:37pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:44pm
GetHuman-normakea indicated the issue is not fixed yet.
Sep 4th, 2018 3:45pm

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