I booked a flight from Barcelona to Luton for * on**** Time of flight changed but only...
GetHuman-normakea's customer service issue with Vueling Airlines from August 2018
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The issue in GetHuman-normakea's own words
Change time of flight after Vueling had changed arrival airport ... I booked a flight from Barcelona to Luton for * on**** Time of flight changed but only indication of arrival airport change was Bcn-Lgw from Bcn - Ltn We only realised the change of airport when we tried to put in passport details yesterday. Telephone no on email unobtai GBnable from uk My Spanish daughter-in-law managed to reach it but you refused to alter the timing of the flight .*We are arriving at a time which will mean taking transport late in the evening which we are nervous of doing .We would have been accepting of an earlier flight I am concerned regarding your means of communicating such important information as change in arrival airport,If Gatwick had been mentioned by name we would not be in this predicament and I would not want others in the future to be so affected.I eas also concerned by your inability to assist us .refAJ*PRB
is it could easily have been resolved if they had listened to my suggestion.
It is too late now to change the flight time so a refund would be appropriate
We have extended family in Galicia and Barcelona so frequently used Vueling
Copies of this are going to Simon Calder,travel writer to warn other potential customers.
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