I need to make a claim on my travel insurance purchased through Veuling. I was sent gen...

GetHuman-jud_morr's customer service issue with Vueling Airlines from June 2018

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Get my policy number ... I need to make a claim on my travel insurance purchased through Veuling. I was sent general conditions of insurance but no policy number. I cannot claim from Europ Assistance without this number. I have telephoned Veuling and Europ Assistance and each one sends me back to the other! No one will give me the policy number and I therefore cannot file my claim. This is unacceptable. Please help me resolve this. My booking reference is C**YNF
It is important I receive this information quickly. Veiling sold me the insurance but they are so far unwilling
I need a response with my policy number
I have telephone the airline and the insurer. NO one will help and each says it is the other's responsibility
I have an issue with Vueling Airlines too
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Vueling Airlines

Travel Insurance
Customer service issue
Reported by GetHuman-jud_morr
Jun 11th, 2018 - 9 mons ago
I have an issue with Vueling Airlines too
Not resolved
Seen by 3 customers so far
Similar issue to 16 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number
Timeline
GetHuman-jud_morr started working on this issue
Jun 11th, 2018 9:22am