My number is **********. I took this contract at Makro Cornubia Durban last month. Th...

GetHuman3787732's customer service issue with Vodacom from October 2019

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The issue in GetHuman3787732's own words
My number is **********. I took this contract at Makro Cornubia Durban last month. This number that was allocated to me is clearly a recycled number as confirmed with both the desk at Makro who says they receive many similar complaints as your contact centre. I am received calls*messages from debt collectors obviously looking for the previous owner of this number which is extremely troubling and causing problems at my work. I had to resort to not inserting this sim card in my phone and not a single person have I given this number to. I am now paying for a service that I can't enjoy!!!! I lodged a complaint with Vodacom Gateway who informed that I will get a call from customer care. All I got was a ref no. and a message today saying query resolved. Query resolved, my ***!!!! I need urgent assistance or I'll have to contact the CEO of Vodacom S.A or stop paying for something I can't use.

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Vodacom

Customer service issue
Reported by GetHuman3787732
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 55 customers so far
Similar issue to 725 others
0 customers following this

Timeline

GetHuman3787732 started working on this issue
Oct 18th, 2019 12:53pm