Vodacom Customer Service Issues

Hello, I hope you are well. I wanted to bring to your attention an issue I have been facing with my Huawei Y5 model. I have been experiencing unwanted automatic data refill which deducts my airtime whenever my data runs out. I have tried to opt out of this service using the code *[redacted]*6# as advised by a consultant, but unfortunately, it has not worked. This automatic data refill has been depleting my airtime, and recently, it consumed R12 overnight. I would greatly appreciate your urgent assistance in resolving this matter. Thank you.

Dear Sir/Madam at Vodacom, I have been trying to reach Vodacom since Monday until yesterday regarding receiving [redacted] airtime. One of the consultants, claiming to be from Durban Vodacom, assured me he wasn't selling anything and would send me more details, which I never received. It would be beneficial to train your consultants to consider customers' situations, like my impending maternity leave in January [redacted], making it challenging to afford the extra [redacted] monthly, especially when using an old cellphone. I want to avoid being blacklisted unnecessarily. My contract ended on Sunday, December 2nd, and I wanted to cancel it along with the added [redacted] airtime, but due to poor service from your consultants, I couldn't. I will repay the airtime through my debit order on the 1st and request its cancellation this month as I do not require it. Please acknowledge this message. From B. R. Munyai.

I have been a customer since [redacted], initially on my husband's account. Following his recent passing, I transferred the account to my name. To separate our finances, I had to open a new bank account as his account is now held by the estate. Despite our long-standing relationship, Vodacom could not offer me a satisfactory deal, costing me over R500 monthly. Disappointed by their lack of compassion and competitiveness, I've decided to cancel my contract and switch providers. Vodacom's unappreciative attitude towards a loyal customer with a spotless payment history and strong credit standing with Edgars and FNB is disheartening. The subpar service and weak signal in our area led me to opt for Telkom for fiber services. Regrettably, I can no longer endorse Vodacom and will be taking my business elsewhere, as our children had advised in the past. The issue with adding my late husband's number to my profile on the website remains unresolved despite assurances of a fix.

Good day, I am extremely disappointed with Vodacom. I have been trying to resolve an issue with my phone upgrade since 10 November [redacted], as my contract ended on 30 November [redacted]. Despite multiple phone calls and discussions with various "team leaders," including Adolphas, the matter remains unresolved. I have asked for email confirmation of the agreed contract, but received details of a different contract that we did not agree upon. Adolphas mentioned he loaded 4GB of data for December [redacted], yet I received an SMS stating only 50MG was loaded. This level of service has pushed me to consider stopping the debit order. I specifically request a response from a senior manager to address this ongoing problem promptly. I am adamant that I will not recommend Vodacom to others and have no intention of renewing my contract with your company.

Dear Vodacom Customer Service, I am writing to express my frustration regarding my recent bill. My total subscription charges for this month amounted to R942.41 due to the 'black Friday special' offer. I had intended to purchase discounted data with the R240 airtime I bought. However, after multiple unsuccessful attempts to buy data bundles during the promotion, I resorted to purchasing regular data. To my surprise, days later, the 'black Friday data' was added to my account without my consent, leading to the increased charges. I believed there was a technical issue preventing the data from being added promptly. I am disappointed that I am now required to pay for data I did not plan to purchase. I kindly request your Customer Relations department or Resolutions team to address this matter promptly. Please contact me at [redacted] to resolve this issue and prevent further complications. Sincerely, Melani Field Phone User: Nikita Field

I am Obakeng M., with ID no. [redacted][redacted]. Vodacom contacted me on November 25, [redacted], about an upgrade on my router contract. They offered an 80 GB data plan (50 GB day, 30 GB night), a Meccer laptop, and an educational voucher for R349 per month for 24 months. I accepted the offer, expecting delivery within 5 working days, but it has not arrived. After being told my package was wrongly sent to Cape Town instead of Pretoria, I contacted Vodacom for updates. Despite multiple calls, the issue remains unresolved, with Vodacom and the service provider pointing fingers at each other. I urge Vodacom to fulfill our agreement, as they have recorded proof of our deal. I request prompt delivery of the promised package as per our agreement.

I am currently working in Botswana, and my salary arrived late causing my account payment to fail. After following prompts from Vodacom to initiate a retry for the debit order, I received an SMS stating it would be reprocessed. However, this did not occur and now my account is suspended. Kindly assist in re-running the debit order and reactivating my account. My number is [redacted]. Thank you, Mark

I am currently in China and unable to receive phone calls or text messages on my Vodacom pay-as-you-go SIM card. While my friends on Vodacom have no issues, my SIM is crucial as it's tied to my bank, affecting my banking activities. Despite restarting and reinserting the SIM card, the problem persists. As I will be in China for an extended period, I am concerned about my number becoming inactive. I seek assistance in resolving this matter promptly. Thank you.

My account details were altered without my knowledge, leading to my CLIP being disabled and calls showing as "Unknown." Despite no contact from Vodacom for two days, the issue seemed to resolve itself without me making any changes or requesting CLIP reactivation. Even though this part is currently fixed, I remain unaware of who modified my account or package, as Vodacom hasn't communicated about it. Recently, I received an SMS informing me that call barring was activated, which is confusing as my account was suspended, prohibiting outgoing calls. I'm puzzled by this message. I have another concern to address later on.

Hello, I am Phillipus Stephanus Booysen, and I have a Vodacom contract under phone number [redacted] [redacted]. The contract is due to end this year, and since I am living abroad, I wish to cancel it upon expiry. Kindly provide me with the necessary information on how to proceed with the cancellation via email. Thank you and regards, Phillip Booysen

I recently renewed my Wi-Fi contract with Vodashop at Clearwater Mall in August. The payments for October and November were correct, but there was an unexpected increase of R330 in December. Despite multiple follow-ups with the Call Centre, the excessive amount of R1021.99 was deducted from my account instead of the agreed R691.64. I have communicated with Ntshidiseng and Busi from the Call Centre, both promising a resolution within 3 to 5 working days. However, the issue persists, and another invoice of R1011.00 has been received for this month's payment. I am still awaiting the correct charge of R691.64 as per our agreement. The Wi-Fi (4G) number is [redacted] registered under A. Koekemoer.

I noticed missed calls on my phone to a number in my contact list on 12/12/[redacted] and 25/01/[redacted]. Both calls were not initiated by me or the recipient listed. The staff member I spoke with at 11:12 AM didn't seem to believe that the calls weren't from us. We both lead child-free lives, raising concerns about who might have placed these calls. I seek assurance from Vodacom on how they plan to safeguard my phone number and contact list from potential unauthorized activities. From, Desiree A. [redacted]

Subject: Disappointment with Upgrade Process I recently attempted to upgrade my phone through the call service and encountered numerous issues with VODACOM. I followed the instructions on the website and through SMS to upgrade online, but VODACOM failed to reach out to me. When I contacted them, my online upgrade had expired, so I upgraded to an A30S to lower my monthly payments as advertised. When I received my new phone in December, I was under the impression that VODACOM would combine the old handset's installment with the new one starting in January, but this did not happen. Instead, I had to pay for both handsets separately in January and February, even though my contract only expires in May [redacted]. The lack of communication about contract expiration dates and the unexpected increase in monthly fees have left me frustrated. The customer service experience was further marred by being passed around multiple representatives on the call center line. I am seeking a resolution to this matter and request a manager to contact me promptly. Sincerely, [Initals] Sent from my Samsung Galaxy smartphone.

My contract for a new iPhone 11 was confirmed but the phone was never delivered. I have tried to contact Ram and Vodacom, but I have not received a clear answer. I am frustrated and demand my phone. I will be heading to the head office first thing Monday morning. If that does not work, I will ensure this issue is known through social media, newspapers, and TV channels. If necessary, I will reach out to SABC, ETV Carte Blanche. I refuse to accept this mistreatment by a corporation that seems too big to care about individual consumers. If this is not resolved by the close of business on Monday, I will make it my personal mission to bring this to public attention. Vodacom must be held accountable for debitng my account without delivering the phone. Mrs E. M. Quote number for the delivery of iPhone 11, black 128GB: VODACOMDIREC-[redacted]. You can contact me at [redacted]

Good morning, I contacted the cancellation department yesterday regarding my 3 Vodacom contracts. I needed to cancel 2 of them. The representative mentioned that he had to revert my upgraded contracts to the old ones for the cancellation process. The numbers for the contracts are [redacted] and [redacted]. Even though we are canceling two contracts, we'd like to keep the numbers. Unfortunately, my battery died while waiting for a response. I am unsure if the cancellation process for these contracts has been completed. Can you please provide me with an update at your earliest convenience? Kind regards, Elizabeth Beetge

I need assistance with two issues. 1. I do not want to renew my home wifi service ([redacted]) when it expires, which I believe will be at the end of May. Please ensure it is not renewed at that time. 2. I am currently in Canada, having left South Africa on February 5th, [redacted]. I have noticed that I am being charged for voice roaming on each bill since my departure, even though I have only used Whatsapp on wifi since arriving in Canada. Despite receiving SMS's, I have not responded to them. My cell number is [redacted]. I am concerned about these charges, as my bills in Canada are higher than when I am home in South Africa using the service regularly. Kindly reply to my email, as I do not check SMS messages. Thank you, W. Gibson

My phone was stolen, and I visited your store at Cresta Shopping Centre on Friday for a SIM swap. Despite sending all the necessary company letters by 2:00 PM that day, I returned on Saturday, May 30th, only to discover that the SIM swap was not processed. It's now Sunday afternoon at 3:47 PM, and it appears the issue still persists. I've faced long queues at your store and am frustrated with Vodacom's service. Can you please assist in resolving this? My phone number is [redacted] and the SIM number is [redacted][redacted]. I've already sent the required documents to Neville and Wilson at the Cresta branch. For further details needed for the SIM swap, kindly contact me via email since my phone was stolen. Thank you.

I had a poor experience with Vodacom at Hartees Village Mall. In May, it took me 5 calls to get a job number for my phone repair, which was supposed to be sent by SMS. After my phone got fixed, I had to call them again because they didn't contact me for pick up. Last Tuesday, I upgraded my phone, but the one I wanted was not in store. They said it was in the warehouse and I placed an order, expecting it today. However, when I called, they informed me the warehouse didn't have it, and the manager hadn't even placed the order. I've been trying to call to speak to the manager, but no one is picking up. Is this the level of service you provide to your clients?

I contacted on 04 Aug [redacted] to upgrade my handset. Agent Vunlendla informed me that the request was processed but the handset was out of stock. He mentioned it would be available this week and I should expect a call from Confirmations. I did not receive a call so I followed up on 11 Aug. Agent Palesa then told me the upgrade was cancelled without providing a reason. She said Vunlendla was the only one who could help and that the handset, Huawei P30 Lite (NOT [redacted] edition), was no longer available. Despite speaking with several agents, including Jocelyn, Mapaseka, Nthlanthla, Simone, Nondeka, Palesa again, and Simbisiwe, no resolution was reached. I was unable to speak to a manager. I am currently without a cell phone but can be reached at [redacted]. I am requesting Vodacom honor the upgrade, resolve the issue urgently, and have the head of customer services contact me. The service provided has been unacceptable, and accountability is lacking. Thank you.

I noticed that my airtime has been disappearing from my phone during July and August. I have a monthly contract for [redacted] minutes. For instance, from August 1st to today, August 20th, I've only made 5 calls totaling about 2 minutes and 40 seconds, yet my balance is at zero. I have my mobile data turned off, and all my apps are set to use wi-fi only, so my data usage should not be consuming my airtime. Could someone be using my data or is this an error in the Vodacom system? I kindly request assistance in resolving this issue and restoring my missing airtime. Thank you. Best regards, Nicol V. N.