Vodacom Customer Service Issues

I am experiencing significant issues with Vodacom. On October 31, [redacted], I emailed Visharad Bundhoo at the Sunninghill Chatz regarding changing my debit order details that he initially set up for me. After sending proof of my new banking details on November 2, [redacted], I noticed by the end of November that Vodacom had not deducted the payment. Upon contacting customer care, I realized that my banking details were never updated. Despite requesting a credit note from Visharad to reverse the R120 charge for insufficiency in honoring the debit order, the issue was not resolved. Even after disputing the debit order, the charge still stands, and I am required to pay R120 to FNB. When attempting to make a manual payment at Chatz Sunninghill, I was informed they do not accept manual payments, advising me to visit a non-franchise Vodacom store. This experience, coupled with poor responses from the call center, has left me deeply dissatisfied with the customer service. I seek assistance in rectifying this situation promptly.

Hello, I have noticed that my Vodacom contract is up for an upgrade this month. I am disappointed with the current deals Vodacom is offering. Although I have an iPhone 6 and want to upgrade to an iPhone XR, the new contract would increase my monthly payment by R400 for very little extra data and airtime. This means I might have to choose a phone I don't prefer, like Samsung or Huawei, to stay within budget. I hope Vodacom, as a loyal bronze customer, can address this matter. If not, I might have to switch to Telkom for better contract and data options at the same price point. I have enjoyed Vodacom's service so far and I hope you can help me before I switch providers. Please let me know your proposed action within 7 days as my contract is ending soon. Thank you.

I recently purchased a phone and Vodacom SIM card from Hifi Corporation - The Glen. Hifi Corporation mentioned they do not handle RICA registration. I visited the Vodacom store at Southdale to get it registered. However, Ernest at Vodacom declined to register the SIM card because it was not bought at their Southdale branch. I'm confused as to why a Vodacom store would refuse to register a Vodacom SIM card simply because it wasn't purchased at their specific shop. This situation raises concerns about how Vodacom allows stores like Hifi Corporation to sell their SIM cards without offering RICA registration services.

Vodacom installed a signal booster at 39 Van Rooyen Street, Morehill, Benoni due to poor signal. Unfortunately, the house was struck by lightning on 16 January. I reported the issue with service number A2-FB23-Q8W2MB, but it was canceled because I called from a non-contract phone. My actual contract number is I[redacted]-8. After reaching out again, I was given reference number A2-FA13-QP15WT, which got closed off after being told it would be escalated. Following up once more, I received reference A2-FBZ3-Q8W2MB, and despite multiple promises of service visits, the issue remains unresolved. It has been over a month now without any signal or service, and the lack of feedback or progress is very frustrating.

The sales department contacted my 77-year-old mother-in-law, offering an extra 5GB of internet without explaining any costs or contracts. Ram Couriers attempted to deliver a package the next day, requiring proof of residency as the retirement home is in my name. She was confused about the delivery as free wifi is already available in the village. This behavior violates South African consumer rights laws. I requested to have a flag placed on her account for transactions needing my permission, but was told only she can do this. As her only family, we will not be financially responsible for any dealings with Vodacom unless her son can approve them. This kind of unethical sales tactic to push contracts on her has happened before.

I'm a hearing-impaired customer facing an issue with my Vodacom account. The main contact number for correspondence was mistakenly set to my housekeeper's number instead of mine, leading to missed notifications and a lock on her phone due to unpaid bills on my account. I request to reset communication to my number ([redacted]), unlock her phone, and ensure this error doesn't recur. Sadly, I have not received invoices or statements since March 8, [redacted], making it challenging to determine the correct payments. I made a payment based on estimates, but it seems insufficient, as my housekeeper received the notifications and misunderstood the situation. I urge Vodacom to rectify this promptly by sending me the full account information and ensuring timely monthly statements from now on. LMU Cronje

I am having an issue with Buymondo.co.za regarding query reference number [redacted]. I would like to address the offer I received on March 7th, 19 through a phone call from a person named Mr. Moodley. They offered me a laptop for 20 years of loyalty to Vodacom, with the condition of paying R149 per month for data. I agreed to this offer, which is recorded on your phone system. I received a delivery from Ram Couriers on March 25th, which included a SIM Card and a booklet, but no handset. When contacting after-sales service at [redacted], I was directed to Mondo. Unfortunately, Mondo has been unhelpful, promising to call back but not following through. On April 25th, I was told to email them via their website, which kept showing a gateway error. I am reaching out to ask for assistance in resolving this matter with Mondo. Thank you, J. W. [redacted]

I need to report an issue with the slow and unreliable service I've been experiencing with Vodacom regarding the signal problems on my son's Vodacom router. The router, used by my son J. M. at 87 Ou Kraal Complex in Hazeldean, Pretoria, has been delivering poor internet connection since early April. Despite contacting Vodacom three times, the solutions provided did not improve the situation. The connection deteriorated to Edge speed by April 23, making it almost impossible to use. Even after multiple attempts to set up an appointment with Vodacom's technical department, no successful arrangements have been made. Considering my son's essential need for an internet connection for his studies, this ongoing issue is highly inconvenient. I'm expecting a resolution from Vodacom by Monday, April 29. Regards, DA Mitchell

I sent an email on February 28th requesting a cancellation since we have sold our home. After receiving an automated reply assuring me someone would get in touch, no one did. Upon contacting the fiber division, they confirmed the cancellation request was active and assured me they would contact me. I informed them of our plans to leave the country, and they mentioned sending an email. Despite these interactions, my account is still being charged, and I continue to receive statements as if nothing has changed. I even reached out to the company secretary, but my email was ignored. I can be reached at [redacted] or contacted by phone in Panama at 00[redacted]3 (we are 7 hours behind SA time). I am deeply disappointed with Vodacom. My account number is [redacted]6 and I made a service request under SR[redacted]88.

Dear Customer Service Team, My name is Erick Ndala, and my ID number is [redacted][redacted]. I am a customer with two contract phones under my name: [redacted] and [redacted]. I noticed that [redacted] was missing for two days, but after blacklisting it and recovering the phone, I immediately requested an unblacklisting by calling [redacted]. It has been a week since I have been waiting for the unblacklisting form. Despite assurances from two consultants that they would send the form, I have not received it yet. Today, another consultant suggested I visit the police station to obtain an affidavit for unblacklisting. I feel frustrated by the lack of assistance and clarity from your consultants. I urge you to either unblacklist my phone promptly or cancel both contracts. I am not willing to endure further delays or additional paperwork. Kindly assist me with this matter promptly. Thank you.

To whom it may concern, I have been a loyal Vodacom customer for many years, holding 5 contracts under Business KCLM Trading (Reg. [redacted]/[redacted]/07). KCLM Trading ceased operations on August 31, [redacted]. Prior to this, we visited Vodacom Woodlands Boulevard in Pretoria to transfer ownership from the company to private individuals. We successfully switched 4 numbers to private accounts and 1 to a different company. Despite completing all necessary forms and providing required documentation, including 3 months of bank statements for both the private individual and the new company, complications arose. Vodacom informed me yesterday (October 16, [redacted]) that the account was overdue by 2 months and threatened suspension. Upon inquiry at Vodacom Woodlands, initial confusion turned into a request to redo the entire process due to missing paperwork. The lack of a sincere apology and request for a duplicate procedure added to the inconvenience. Today, when attempting to resolve the matter, technical difficulties prevented me from obtaining necessary bank statements, prolonging the issue. This situation is unprofessional and inconvenient for me and others involved, necessitating prompt resolution and better practices from Vodacom. I would appreciate a thorough investigation and feedback from Vodacom to rectify these issues. Sincerely, Karien J. [redacted]

I recently signed a contract at Makro Cornubia Durban and was given the number [redacted]. It seems like this number is recycled, as I have been receiving calls and messages from debt collectors looking for the previous owner. This has been causing issues at my work, so I have avoided using the sim card with this number. Despite lodging a complaint with Vodacom Gateway, all I received was a reference number and a message saying the query is resolved, which is not the case. I am frustrated with the situation and need urgent assistance to resolve this matter.

I left my job in January [redacted] due to health issues and have been working from home as a graphic designer since then to accommodate my recovery. Unfortunately, I fell behind on my payments and my account was sent to Collections in October [redacted]. When I contacted the Cancellations department to end my contract, I was given misleading information about the final payment, resulting in unexpected charges of R202 instead of the anticipated R80. As I am currently unemployed, I had to borrow the initial R80 from a friend, making this situation more challenging. I kindly request assistance in resolving this matter as I feel unfairly trapped by the unexpected charges. I have reached out for help before but have been unable to find a satisfactory solution. I hope to see a positive resolution soon and will update the outcome on various platforms. Thank you for your attention to this issue.

Subject: Urgent Correction Needed for Incorrect Upgrades I urgently require assistance with the incorrect upgrades that were recently made on my account. A previous fault, 1-[redacted][redacted], has not been addressed or rectified properly. I contacted customer care in October [redacted] regarding an overcharge on my mobile router linked to contract number [redacted]. It was acknowledged that an incorrect upgrade was applied, leaving my contract mistakenly on an open line instead of the intended top-up plan. Despite assurances from a supervisor that the issue would be resolved promptly, nothing has been corrected since October. Numerous attempts to follow up have been met with unhelpful responses and unresolved queries, including being disconnected during calls. I have also notified the accounts department not to debit the incorrect amount and intend to manually pay the correct fee of R179 for the top-up plan, which should be R149 for 10 gigabytes. I kindly request a correction of the overcharged amount and a prompt resolution to this matter. If required, please contact me during business hours at [redacted]. Thank you.

Hello, I'm Melinda Grobbelaar. I terminated my 24-month contract with Vodacom, but they continued deducting for 25 months. Despite declining an upgrade due to financial constraints, I was offered a package for R230 with airtime and 10GB data. However, in October, they charged me R450, citing insurance which I never agreed to. After contacting the insurance department, they assured me it was resolved, but I received no confirmation. In November, they deducted without my consent again. Following another call, they claimed to have canceled the insurance. I'm frustrated by this unwanted insurance and the inconvenience caused. I never faced such issues in the past two years and never requested this insurance. Thank you, Melinda RG

Hello, I visited Vodacom N1 City last Saturday and spoke to a consultant named Emile. He mentioned that he couldn't call the call center but invited me to make the call using a phone at Vodacom. I felt if he had made the call, this issue wouldn't have happened. I contacted Vodacom and spoke to a helpful lady who assisted me with my contracts. I wanted to cancel one contract and upgrade the other from 2GB to an 80GB package. Unfortunately, instead of updating the contract, the advisor accidentally canceled both contracts. To add to the frustration, I lost the 4GB of data on the contract I wished to keep, which was very disappointing. I simply wish to have my account reinstated and upgrade to an 80GB data package. Any help with this matter would be greatly appreciated.

My SIM card was transferred to the MTN network without my authorization. Two weeks ago, my SIM was disconnected without explanation. After lodging a complaint, I was reconnected 72 hours later. However, on December 2nd, [redacted], my SIM was disconnected again without my knowledge. I have been using this SIM card with the number [redacted] for over seven years. I am concerned about the unauthorized porting of my SIM affecting my business. I urgently need assistance with this matter.

Hello, I was contacted by a Mondo consultant last week. I agreed to a Vodacom contract for R199 over 36 months which included an HP14 laptop, an Alcatel router, and 20GB of data. I was told it would be delivered in 3 to 5 working days by RAM Couriers. Unfortunately, I have not received any further communication. After a chat with Mondo today, they mentioned that there is no application under my name in their system. Thank you, VM Moodley

Hello, I was contacted by a Mondo consultant offering a Vodacom contract for R199 over 36 months, including an HP14 laptop, Alcatel router, and 20GB data. They promised delivery within 3 to 5 working days by Ram Couriers. However, after checking with Mondo online, they stated there was no application under my name. Can anyone help me secure this Vodacom contract deal? Thank you, V Moodley

I am experiencing issues with my cellphone contract as it is not delivering the results it promised. My cellphone number is [redacted]. Vodacom has disabled Whatsapp, adding to my connectivity problems. The trouble began on the evening of November 28, [redacted], and has extended into December. On December 1, [redacted], I got an SMS from Vodacom saying my airtime is depleting, even though I have not used any in December. This subpar service from Vodacom is frustrating and disappointing, causing problems in both my professional and personal life.