I sent a email on the **th Feb requesting a cancellation as we have sold our home . I g...

GetHuman-davehora's Cancel service issue with Vodacom from May 2019

Help with my Vodacom issue
The issue in GetHuman-davehora's own words
I sent a email on the **th Feb requesting a cancellation as we have sold our home . I got a electronic reply saying someone will contact me , when no one did I phoned into the fibre division and asked them why. they told me the request for cancellation was activated and they will contact me . I told them we were leaving the country and he said they would send a email . My account is still currently being debited and I get balances and statements as if noting has changed . I have even written to the co. secretary, who has just ignored my email . I can be contacted on *****@***.com, or phone me in Panama ***** ********, we are * hours behind sa time . I am extremely disappointed in Vodacom ! my account no ******** * *service request SR****** ******

GetHuman-davehora did not yet indicate what Vodacom should do to make this right.

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Vodacom

Cancel service issue
Reported by GetHuman-davehora
May 20th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 572 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-davehora started working on this issue
May 20th, 2019 8:57pm
GetHuman-davehora confirmed the issue is fixed. Hooray!
May 25th, 2019 5:43pm

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