Good Day. I was previously on On-biller uChoose flexi ** package This has expired some...

GetHuman-phillemo's customer service issue with Vodacom from September 2018

Help with my Vodacom issue
The issue in GetHuman-phillemo's own words
Good Day. I was previously on On-biller uChoose flexi ** package This has expired some time in August **** if I am correct the **st. I was still buying my data and airtime as usual. Realising I am most probably paying usual rates. On the **st I received a sms notifying me I am back on the same plan."Your migration to the On-biller uChoose Flexi ** package ** has been completed successfully"I am no happy with this. Who gives you guys the right to randomly just except this is what I want. I have not given consent that I am happy with this plan. And that it is fine to do so.No one contacted me to inform me that I have to make a choice regarding my billing choice before a certain date iether. So no customer service or communication. Please remove this billing plan immediately please as I am highly unsatisfied with this billing option. As I would prefer to have the normal benefits as a power bonus member. I spend money on data and air time and would like to redeem my talking points for data or so as well. I have billed my phone with a ** airtime and cannot redeem it.This is totally against consumer rights. As I have not given permission to go back to this billing option at all.*. And now that I am over with the "contract "period. I still can not choose what I want. But I pay my data every month. *Give me what I want not what you think I want.*I have been a loyal cash customer for a long time .I am missing on very important calls and rhis is killing me . Please assist and retrive my cell munber ********** as it is currently not working.

GetHuman-phillemo did not yet indicate what Vodacom should do to make this right.

How GetHuman-phillemo fixed the problem
Contact vodacom through sms"PTP to ***** and they will be able to hel* you.
Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-phillemo
Sep 10th, 2018 - 2 years ago
GetHuman-phillemo shared how to fix
Seen by 6 customers so far
Similar issue to 176 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-phillemo started working on this issue
Sep 10th, 2018 1:32pm
GetHuman-phillemo indicated the issue is not fixed yet.
Sep 10th, 2018 1:33pm
GetHuman-phillemo confirmed the issue is fixed. Hooray!
Sep 11th, 2018 5:06am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers