I had a sports event canceled. I am a vikings fan and since there were more games avail...

GetHuman5183063's Refund or cancel order issue with Vivid Seats from August 2020

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Before contacting them, items GetHuman5183063 may need:
Order number, Name on Account, Email on account, Event name and time, Phone number on account, Current address, and Home and billing address
Top Tip from another customer
If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in. If you are looking for a refund for an order or item you bought from Frigidaire then you will need to email or call the company directly. If the item was bought from a third party company then you will need to contact them, not Frigidaire.
The issue in GetHuman5183063's own words
I had a sports event canceled. I am a vikings fan and since there were more games available, I opted for a credit to use for another vikings game. That event was canceled. Vivid is saying I can't get a refund because I used a credit but I only had a credit because an event was canceled. I now have * events canceled that won't be rescheduled. I do not want a credit. I can not get through to speak to anyone. I am extremely frustrated. I want a refund.

GetHuman5183063 did not yet indicate what Vivid Seats should do to make this right.

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Vivid Seats

Refund or cancel order issue
Reported by GetHuman5183063
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 450 others
0 customers following this

Timeline

GetHuman5183063 started working on this issue
Aug 20th 6:06pm
GetHuman5183063 indicated the issue is not fixed yet.
Aug 20th 10:21pm