I purchased two tickets for a friend to the OU-TCU football game in Fort Worth for...

GetHuman858581's customer service issue with Vivid Seats from October 2018

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If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in. If you are looking for a refund for an order or item you bought from Frigidaire then you will need to email or call the company directly. If the item was bought from a third party company then you will need to contact them, not Frigidaire.
The issue in GetHuman858581's own words
I purchased two tickets for a friend to the OU-TCU football game in Fort Worth for **.**.**. When they arrived, they couldn't get in because they were holding duplicate tickets with another person stand in line next to them. (BTW, this is the second time Vivid Seats has done this to me. The first time was at a MLB playoff game)**My friend couldn't get in, so I called Vivid Seats Customer Service. I was on hold for over ** minutes in two calls and then had to call back a third time. MY EVENT WAS HAPPENING AT THAT MOMENT, BUT I HAD BEEN SOLD DUPLICATE SEATS!!!! WHAT ABOUT PEOPLE "BEING PRIORITIZED WHO HAVE EVENTS THAT DAY?!?" While I was on hold, no one EVER came back to me and told me they were still trying to reach a department.**The “customer service agents" (and I use that phrase lightly) were Omar, Chris, and Cecelia, in that order. After failing to get an answer after ** minutes of being on hold the first time, I called backed and asked to speak with a manager on my next two calls. The first time Chris told me he was transferring me to one, but no one ever answered. The second time Cecelia said it was impossible and refused my request outright. AWFUL JOB!!! Bottom line: I was transferred two times to a specific department that NEVER ANSWERED. When I asked for a direct line to that department, I was told there is no direct line they can give out. What a scam!!!**Vivid Seats is great if you enjoy the excitement of never knowing if your tickets are going to work or not. I've never had this issue with other ticket brokers, so I'm cancelling my account with Vivid. What a joke! almost an hour of hold time and still no resolution!
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Vivid Seats

Customer service issue
Reported by GetHuman858581
Oct 20th, 2018 - a mon ago
I have an issue with Vivid Seats too
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Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address
Timeline
GetHuman858581 started working on this issue
Oct 20th 6:02pm