Please read my first question and response of your team. Why is automated system says d...

GetHuman-cindieri's customer service issue with VitalChek from February 2019

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The issue in GetHuman-cindieri's own words
Please read my first question and response of your team. Why is automated system says document was sent to UPS on **** and there is nothing more after that. The UPS tracking system only shows a label was made by the SHIPPER - you folks, but does not show receiving pkg for delivery. I need this certificate ASAP- I’m worried that it never made it to UPS but system says it did. *Please please help*Find this and send it on ***cmr***On Feb *, ****, at **:** AM, VitalChek ******@***.com* wrote:** ** **Image**Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.*Subject*Status- What is the status of my UPS*Fed Ex order?**Response By Email (Luis N.) (********** **:** PM)*Dear Customer,**Please allow up to ** business days for processing from ********, which is the date your completed order was sent to the New York City Dept. of Health for processing. Once the document is shipped, it will be sent to you overnight delivery.**Sincerely,**VitalChek Online Support*Customer By CSS Web (Cynthia Richman) (********** **:** AM)*I have checked on my order. After receiving a tracking * from the *** * automated system, I checked ups tracking system. It only indicates the label was created by the shipper. When checking further with ups they have nothing in their system besides the creation of the label. Where is this ? These materials are time sensitive for me!*Question Reference * ******-*******Date Created: ********** **:** AM*Date Last Updated: ********** **:** PM*Status: Solved**---***:******:*****---*

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VitalChek

Customer service issue
Reported by GetHuman-cindieri
Feb 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1948 others
0 customers following this

Timeline

GetHuman-cindieri started working on this issue
Feb 9th, 2019 6:51pm

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