Website to find a local store did not work, so I called customer service. They advised...

GetHuman-lalipkin's customer service issue with Virgin Mobile from August 2019

Help with my Virgin Mobile issue
The issue in GetHuman-lalipkin's own words
Website to find a local store did not work, so I called customer service. They advised me that WalMart and Target carried Virgin Mobile phones. I went to WalMart, no Virgin Mobile phones. I went to Target, no Virgin Mobile phones. I called a Super WalMart, and they had * low-end model. Super Target had nothing. **So after * *** hours of trying to find one locally, I gave up and ordered online. It was Sunday, so I called to see when the phone would arrive. I was told the *-day service would arrive on Tuesday. I asked about their *-day service and was told it would also arrive on Tuesday. Their Customer Service representative was firm, and repeated often that there was no point in paying the extra fee for rush service - either way would arrive on Tuesday.**On Monday, after COB, I get an email that my phone has shipped and will arrive on Wednesday. How VERY frustrating. I would have happily paid the extra $* to have the phone on Tuesday. **Frustrated, I called their Customer Service once again. I was hoping to help the next customer. **He recorded my complaint, then told me that I could buy a phone at WalGreens. So I visited WalGreens, and they do not carry Virgin Mobile phones. **This was bordering on ridiculous, so I called once again, to inform them that I was STILL being given misinformation! The Customer Service woman told me that Virgin Mobile phones are only sold at SPRINT stores now, and that has been the case for a month. **I want Virgin Mobile to train their Customer Service representatives, so they give factual information. If I had been told "Sprint store" on Sunday when I originally called, I'd have a phone in my hand right now. Instead I have to wait * more days.

GetHuman-lalipkin did not yet indicate what Virgin Mobile should do to make this right.

How GetHuman-lalipkin fixed the problem
I contacted them until I got someone who actually knew something. Took * calls. That person said she'd escalate the issue.
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Virgin Mobile

Customer service issue
Reported by GetHuman-lalipkin
Aug 6th, 2019 - 3 years ago
Fixed
GetHuman-lalipkin shared how to fix
Seen by 8 customers so far
Similar issue to 5989 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account

Timeline

GetHuman-lalipkin started working on this issue
Aug 6th, 2019 12:41am
GetHuman-lalipkin confirmed the issue is fixed. Hooray!
Aug 6th, 2019 12:41am

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