I purchased a sony xperia from you but it keeps turning itself off and will not come ba...

GetHuman-timmyche's customer service issue with Virgin Mobile (UK) from May 2018

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The issue in GetHuman-timmyche's own words
I purchased a sony xperia from you but it keeps turning itself off and will not come back on. The periods of being off have got longer and longer. It hasn't turned on for about a week now. I got a cheap sim free phone but have since list that. So I would like to buy a new si m from you. My phone number is ***********. More importantly, though is, do i get reimbursed for my xperia? I looked it up on line and this seems to be a very common problem. Or can you fix my xperia?
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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman-timmyche
May 14th, 2018 - a yr ago
I have an issue with Virgin Mobile (UK) too
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Seen by 4 customers so far
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Timeline
GetHuman-timmyche started working on this issue
May 14th, 2018 6:52am