My August bill for August *rd was for **.** which I paid over the phone on August **th...
GetHuman-sfgolden's Dispute a Charge issue with Verizon Wireless from October 2020
6 views | 7574 similar | 0 following
Help with my Verizon Wireless issue
Next: our robot will wait on hold for GetHuman-sfgolden to get a Verizon Wireless rep on the line!
Always use the GetHuman Phone to call Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-sfgolden's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sfgolden may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-sfgolden's own words
My August bill for August *rd was for **.** which I paid over the phone on August **th. then on August **th I get an e-mail telling me that I missed my payment and that with my next payment would be ***.** so I paid that because I didn't want my service shut off. When I got my bank statement it said that on the *th of August the **.** had been taken out of my checking account. The ***.** was for the August payment and the September payment. Today I went into the Verizon store to pay my October payment and talked to a young man in there about this problem and he said it looks to him as if Verizon held the **.** from my bank account on August *th but was credited to an account that was not mine. I have been trying to call customer service about this for the last month but can't get anyone. I would like this problem taken care of because now I have lost **.**. Any help would be appreciated.
GetHuman-sfgolden did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman-sfgolden fixed the problem
We are waiting for GetHuman-sfgolden to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Verizon Wireless customer problems.