Verizon Wireless Customer Service Issues

Phone number: [redacted] Claim number: 45U531054 Hello, I visited a Verizon store yesterday to report my lost phone. The staff advised me that the replacement process will be handled by Asurion, which is understandable. Asurion has notified me via email that the replacement phone is en route. Unfortunately, I am unable to track the shipment online as the website rejects my login information. I appreciate any assistance you can provide regarding the estimated arrival of the replacement device.

I have received two text reminders about payment deadlines. They have disrupted my sleep and interrupted a crucial dinner. Please cease these alerts immediately. Kindly send email notifications instead, or I will have to cancel my Verizon service next month. Intrusive reminders like these are unnecessary.

Unlocking my phone and charging me way too much. I'm a new customer of 3 months, and they claim I owe 4 payments, which doesn't make sense as I've only been with them since September. My 4th bill is due this month, but they are saying otherwise. I am considering leaving as I have been a loyal customer for over a decade at my previous provider, and I am not pleased with this situation. My phones have been turned off more in the past 3 months than I have actually used them.

I was informed that I needed to settle my bill, but I am unable to locate my computer phone number to make the payment. It was set up when Verizon switched from copper to wireless. The agent did not provide me with the computer phone number. I believe it might be [redacted], but I am uncertain. My current wireless phone number is [redacted]. I need the computer phone number to pay my bill of over $[redacted]. Thank you.

I have Verizon service, but I am currently unable to make calls. While I can send and receive texts, I am unable to connect calls, even though the signal triangle shows that I have service. When I tried calling [redacted], it did not even ring, but when I call regular numbers, they do ring, yet the other person cannot hear me. I would appreciate any assistance you can provide. Thank you and have a great day! - D. Kleine.

I recently discovered a charge on my bill for services I did not order, and I am unsure who authorized this. At 75 years old and living on a fixed income, I am certain I did not request this service. I am trying to resolve this before my bill is due on 1/11/20. Unfortunately, I have been unable to reach a real person to assist me despite multiple attempts since 12/22. The contact numbers provided have not been responsive, and even messaging GETHUMAN has not yielded a response. I am simply looking to have this charge removed so I can pay my regular bill amount on time.

I received multiple messages from Verizon regarding data usage on 12-15 starting at 7:37 am until 12-16 at 7:49 am, totaling 55 texts. My wife and I did not use data during this period, and historically, our data usage has been lower. I contacted customer service to stop the notifications as the sound disturbed my wife's sleep. Today, I spent nearly an hour trying to reach customer service without a resolution. Despite speaking with a representative and their manager, then waiting on hold for tech support for 20 minutes, no one addressed my issue. I plan to pay my standard monthly bill plus an extra $35 for my wife's new phone. I would appreciate a call at [redacted] to discuss this matter further.

I placed an order through chat on 12/27, where I was informed that all rebates and promotions were still valid. This included $[redacted] per line for new ported lines and a $[redacted] rebate for a new line with BYOD, totaling $[redacted]. I have a record of the chat for reference. Order#: [redacted] Location Code: E331201 However, there are two issues: firstly, the $[redacted]/line rebates were supposed to end on 12/25. Secondly, the phones were mistakenly sent to the wrong address, requiring them to be returned to Fort Worth. I am hoping for a resolution by honoring the chat promise and ensuring the phones are redirected to the correct address. Thank you.

On December 24th, I spent three hours on the phone with Verizon regarding my iPhone. After dropping it, I tried to file an insurance claim, only to discover that I didn't have insurance. Verizon neglected to transfer my insurance from my old phone to the new one, which is documented in the account notes. It's now December 31st, and I am still without a phone. Despite reaching out to Verizon Chat and speaking to multiple representatives, I haven’t made any progress. One representative informed me on the 24th that Verizon, not Asurion, would send a replacement phone if I paid the $[redacted] deductible. Promises of a confirmation and tracking number never materialized. Every representative I talked to provided conflicting information, resulting in no resolution. I am frustrated and simply do not have the time to spend hours on the computer or the phone trying to sort this out.

Please unlock my Samsung Galaxy J-3 cellphone so I can use it with Consumer Cellular while keeping my number, [redacted]. Despite Verizon's claim that their 4G LTE devices are not locked, my phone remains locked preventing me from switching. The locking is costing me $[redacted], which is unfair. I need the J-3 Samsung phone unlocked immediately. My prepaid account number is A[redacted]0 with PIN [redacted] as per assistance from Angel at Verizon. I have already made the switch to Consumer Cellular, but my phone is still locked. I've spent countless hours troubleshooting with both Verizon and CC to no avail. The phone is locked by Verizon, and I urgently need it unlocked. You can reach me via email at [redacted] or on [redacted]. Here's to a happier new year!

Please unlock my Samsung Galaxy J-3 cell phone so I can use it with Consumer Cellular. I want to keep my number, [redacted]. Although Verizon's Device Unlocking Policy mentions that 4G LTE devices are not locked and don't require a code for use with another carrier, my phone is still locked and unusable on Consumer Cellular. This situation is costing me $[redacted], and it's unfair. Please unlock my Samsung J-3 phone immediately as it's preventing me from using it with Consumer Cellular, where I've already transferred my account per Angel from Verizon. Despite spending countless hours with both Verizon and Consumer Cellular for reprogramming, my phone remains locked by Verizon. Please unlock my phone so I can use it seamlessly. You can reach me via email at [redacted] or phone at [redacted]. Let's start this new year right - by unlocking my Samsung J-3 Verizon phone. Thank you.

I am seeking a supervisor to contact me regarding multiple issues with my recent switch from AT&T to Verizon. I was enticed to change by promotions you had offered, as confirmed in an email exchange. Your promotion promised rebates for trading in my iPhone 6, with two of them totaling $[redacted]. Despite returning the phone, I have not received the $[redacted] credit or the $[redacted] rebate. After a frustrating two-hour call with Customer Support, I was unable to speak with a supervisor. I have all documentation and insist on receiving my rebates. As someone who works in Customer Service, I find this treatment unacceptable. I expect a prompt resolution either by phone or email today. My patience wears thin, and I regret switching to Verizon.

I paid my connection fee and first month's payment in-store when I connected my phone, expecting to be set up for automatic monthly payments with a discount. However, each month I receive a text notification to pay my bill; when I try to do so, the link redirects me to an unsupported page on the Verizon app. After calling customer service to settle my bill and set up automatic payments, I was charged an additional $7. The problem persists as I received the same message again this month, leading to my line being cut off without warning due to a $[redacted] bill that includes undisclosed late and reconnection fees. I prefer ending my service and resolving the final bill fairly. The issue seems to have caused my enrollment in autopay, military discount, and card information to be mishandled. I seek a prompt resolution; otherwise, I may escalate this matter to the Better Business Bureau.

After helping a friend who lives 7 miles away, my internet connection has drastically worsened. The internet is slow, freezes up, and occasionally disconnects offline. The main problem is now I cannot make or receive calls. Whenever I try, my 4G signal disappears, showing no bars and an "X" instead. This has cost me around $[redacted] in job opportunities last week alone. Despite attempting various fixes like call forwarding and airplane mode, the issue persists. Verizon claims they cannot adjust my settings, which I find hard to believe. I have Beyond Unlimited but experiencing slowdowns is frustrating when I pay for better speeds. Additionally, the promises related to Apple Music have been misleading. I need my phone calls restored to how they were, and I hope this situation doesn't happen again. It's unacceptable that a short trip causes such disruptions, and I'm counting on a resolution.

I contacted customer service regarding my trip to Jamaica for a three-month stay and inquiring about using roam or wifi calling. I was advised that once I activated wifi calling, my phone would function automatically. However, upon arriving here, I am experiencing issues. I keep receiving the messages 'activation incomplete' and 'No mobile network,' even though I am connected to a wifi network. I refrained from canceling my autopay under the assumption that my phone would work seamlessly. How should I proceed in resolving this matter?

I am a Verizon Wireless customer with an account under Abigail Ward. I bought an iPhone 7 and have encountered difficulties paying my bill online. The system seems to be consistently down, leaving me with a frustrating $[redacted] outstanding balance. Initially, I had no issues paying promptly, but recent months have proven challenging. Despite numerous attempts, I have been unable to settle my bill online, forcing me to visit a store. Juggling two jobs and being a full-time student makes resolving this issue in person difficult. Due to Verizon's poor online services, my phone has been disconnected. I am considering escalating this matter to corporate as I should not be held responsible for a bill I cannot pay online. Contacting Verizon by phone is currently not an option due to my account status. I intend to address this matter with higher authorities. Thank you.

I purchased a Galaxy S10 Plus 5G on Verizon Wireless' website. Following approval for a 36-month payment plan, I selected a monthly payment option. After paying $78 for taxes and $12 for shipping, totaling $[redacted], the amount was debited from my card. I received an email with tracking information and was asked to confirm my identity using my Maryland state ID. Shortly after, I received an email stating my order was cancelled. Customer service mentioned a prepaid option during a call. After calling again, I was informed the refund process would take 5 to 7 business days since the money was already deducted from my card.

I need assistance with a billing issue from Verizon. My boyfriend added me to his cell plan in September [redacted] at the Verizon Cellular Sales store in Port Allen, Louisiana. We upgraded to new phones on a 2 for 1 purchase plan, with a promise of a lowered monthly bill to $[redacted] once the phone credit took effect. After the credit didn't show in November, we visited the store again, and were told the adjustment would be made in January [redacted]. Now in January, the bill remains at $[redacted] with no phone credit. We've both been long-time Verizon customers, and despite numerous assurances, the issue persists.

I recently received an upgraded phone from Asurion, going from an S9 to an S10, but the new phone is locked to the Verizon network. I have been trying to change carriers and contacted Verizon multiple times but have faced challenges reaching the appropriate support. After finally getting through to tier 2 support, I was informed that a 60-day lock is required on new phones. This situation feels like Verizon is holding my phone hostage. I have been a loyal customer for over 2 years and did not even ask for the upgrade. Now, to unlock my phone, I am being asked to pay for 60 days of charges. All I need is for my phone to be unlocked as soon as possible.

Hello, my name is Gregory M. Stohlman, and I reside in Germantown. I am facing an issue with Verizon due to my living arrangements. I previously lived with my mother in Germantown, MD, who has Comcast, so my email is [redacted] My wife currently has Verizon Fios Triple Play, and since getting married, I have moved in with her. My elderly mother still has Comcast, but as she is aging, I anticipate needing to change my email provider. However, my wife is reluctant to set up a secondary Verizon email for me. I am exploring options to obtain a Verizon email account directly from the company. I appreciate your assistance. Current email: [redacted] Cell phone: [redacted] Gregory M. Stohlman