Request to Issue a Credit on SkyPass Plan

GetHuman3981682's Dispute a Charge issue with Verizon Wireless from November 2019

Help with my Verizon Wireless issue
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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3981682's own words
Main *: (***) ***-*****Account holder: Edward Choo*Addreress: **** Fox Rest Lane, Vienna, VA *******I am currently in Seoul, South Korea to see my **-year old mom in critical care at a hospital.**As you might know, South Korea is the one where Samsung and LG are originally from. Amazingly this country provides Wi-Fi almost anywhere and everywhere. For example, you take underground metro * free... ... Main *: (***) ***-*****Account holder: Edward Choo*Addreress: **** Fox Rest Lane, Vienna, VA *******I am currently in Seoul, South Korea to see my **-year old mom in critical care at a hospital.**As you might know, South Korea is the one where Samsung and LG are originally from. Amazingly this country provides Wi-Fi almost anywhere and everywhere. For example, you take underground metro * free Wi-Fi, and take bus * free Wi-Fi.**While I am at a hospital with my **-year old mom, this hospital provides free Wi-Fi at each level. But I was disconnected probably inside the elevator or public restroom where I was disconnected from hospital free Wi-Fi. That moments, I used data. It wasn't planned at all. As you might see, I was connected to data for a split second a few times, so can you issue a credit of $** each day please?**I really appreciate your understanding so that I can spend more time with my mom. Thanks.
Issue a $** credit on each day I used data since it was a split second each day and I wasn't planned.
I was a Verizon Wireless customer since **** with no switches back and forth.
I appreciate your understanding while I am still in Seoul, South Korea with my **-year old mom with critical care at a hospital. Thanks.
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Verizon Wireless

Verizon Wireless
Dispute a Charge issue
Reported by GetHuman3981682
Nov 23rd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 10157 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman3981682 started working on this issue
Nov 23rd, 2019 12:53am