I have phone service, a tablet and jetpack. My service started new on October **th. I...

GetHuman3833530's customer service issue with Verizon Wireless from October 2019

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The issue in GetHuman3833530's own words
I have phone service, a tablet and jetpack. My service started new on October **th. I have not had any internet service on my phone since Oct **th. My jetpack is so slow I cant do anything on the internet. My name is Shelba Reeves, my number is **********. I am ** and live alone. I have stage * breast cancer and do alot of my financial insurance business over the phone. I have to take pictures of receipts, Bill's and letters and send to different cancer organization's in order to get assistance with medical Bill's. My camera us do slow I cant get a good picture. It freezes up constantly or just shuts down in the middle of me trying to send things to them. This is costing me money and it is causing Bill's not to be paid on time. That effects my credit. I paid you on time so why is my service so bad. This is not what your sales person told me I could expect. I explained to the young man that this had to be reliable. It is not. I either want t it fixed and my money this month refunded or the right to go to another phone service. I have called your technical support ** times and either my phone shut down or I got cut off.

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Verizon Wireless

Customer service issue
Reported by GetHuman3833530
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 26382 others
0 customers following this

Timeline

GetHuman3833530 started working on this issue
Oct 26th, 2019 4:26pm