I have phone service, a tablet and jetpack. My service started new on October **th. I...

GetHuman3833530's customer service issue with Verizon Wireless from October 2019

Help with my Verizon Wireless issue
First: share to improve GetHuman3833530's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3833530 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman3833530's own words
I have phone service, a tablet and jetpack. My service started new on October **th. I have not had any internet service on my phone since Oct **th. My jetpack is so slow I cant do anything on the internet. My name is Shelba Reeves, my number is **********. I am ** and live alone. I have stage * breast cancer and do alot of my financial insurance business over the phone. I have to take pictures of receipts, Bill's and letters and send to different cancer organization's in order to get assistance with medical Bill's. My camera us do slow I cant get a good picture. It freezes up constantly or just shuts down in the middle of me trying to send things to them. This is costing me money and it is causing Bill's not to be paid on time. That effects my credit. I paid you on time so why is my service so bad. This is not what your sales person told me I could expect. I explained to the young man that this had to be reliable. It is not. I either want t it fixed and my money this month refunded or the right to go to another phone service. I have called your technical support ** times and either my phone shut down or I got cut off.

GetHuman3833530 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman3833530 fixed the problem

We are waiting for GetHuman3833530 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman3833530
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 26382 others
0 customers following this


GetHuman3833530 started working on this issue
Oct 26th, 2019 4:26pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies