I have monthly payments automatically charged to my bank account. My bank recently merg...

GetHuman-henrydup's Cancel or Change Account issue with Verizon Wireless from October 2019

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Before contacting them, items GetHuman-henrydup may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
You can cancel your service with Sling at anytime. If you call into 1-888-361-7149 or log into your account you can cancel it. You will need will need your login details to get on your Sling account. You will not receive a refund back unless you call into Sling support. The best time to cancel is at the end of your billing cycle but reach customer support at 1-888-361-7149 click 1 the 1 again and 3 for customer support.
The issue in GetHuman-henrydup's own words
I have monthly payments automatically charged to my bank account. My bank recently merged and I have a new account * and routing * for payments. I recently talked to someone at an auto pay * (***-***-****). After some time explaining my problem, I was transferred to an automated system and entered required information. The automated response said that the information was accepted and would be charged to my account ending in XXXX. The problem is that my Verizon account does not end in those digits. I was also told by a person, before being given over to the automated system that I would receive a confirmation of the transaction in the mail within ** hours. That was on October *, ****. I am writing this on October **, **** and still have not received the promised transaction. Please tell me how I can verify that the information that Verizon will be using to charge my bank account and paying my Verizon bill is correct.

GetHuman-henrydup did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Cancel or Change Account issue
Reported by GetHuman-henrydup
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 25785 others
0 customers following this

Timeline

GetHuman-henrydup started working on this issue
Oct 17th, 2019 12:50am
GetHuman-henrydup indicated the issue is not fixed yet.
Oct 17th, 2019 10:47pm
GetHuman-henrydup indicated the issue is not fixed yet.
Oct 18th, 2019 1:33pm
GetHuman-henrydup indicated the issue is not fixed yet.
Oct 18th, 2019 1:35pm
GetHuman-henrydup indicated the issue is not fixed yet.
Oct 21st, 2019 9:50pm

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