We have been Verizon Wireless customers for quite some time* long enough that I'm not s...

GetHuman2372653's customer service issue with Verizon Wireless from March 2019

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Help with my Verizon Wireless issue
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The issue in GetHuman2372653's own words
We have been Verizon Wireless customers for quite some time* long enough that I'm not sure exactly how long, but it's been over ** years. We've generally paid more to stick with Verizon because we've been happy with the service, but we will reluctantly be cancelling our service in the next few months because of your current policy on upgrades.**We're ready to upgrade to the Galaxy S**, and we were ready to do so with Verizon. In the past, we've always used your BOGO deals, but to do so now, we need to add a third line. This means our options are either to cancel one of our current lines, losing the phone number, or pay for a third line we don't need, which would almost negate the savings. Neither option is acceptable to us. Unless a more tenable option that we are unaware of is available, we will be switching over to AT&T or T Mobile.**I find it perplexing that Verizon would implement a policy like this. New sales do not help your bottom line if they come at the cost of losing existing, previously loyal business.

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Verizon Wireless

Customer service issue
Reported by GetHuman2372653
Mar 4th, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 11887 others
0 customers following this


GetHuman2372653 started working on this issue
Mar 4th, 2019 7:55pm