Account ***-***-***-****-***Felix Cabral**I didn't have Verizon service for ** days...
GetHuman1370514's customer service issue with Verizon Wireless from October 2018
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The issue in GetHuman1370514's own words
Account ***-***-***-****-***Felix Cabral**I didn't have Verizon service for ** days (****-****). Now verizon is billing for the entire cycle. I would like a discount for services not rendered. **On ****-****, my city had a power outage.* On ****, we had electric power but Verizon services didn't work so we called tech support. Tech support could not solve the problem so a technician was scheduled to visit on **** but never showed up and there was no call. *Then, we scheduled for the **** again no tech showed up.** On ****, the tech showed up and fixed the problem. **Then, i contacted billing department and they said they couldn't provide a fair pricing, "it is not Verizon's problem". **I agree that the initial outage on ****-**** was not Verizon's problem, however, not being available to send a technician on time fix to the problem from ****-**** is Verizon's fault. Moreover, billing for services not rendered is unfair. That said, I argue that Verizon provides a discount for the days in which services were not rendered. **thank you, **Felix Cabral
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