I purchased * Moto Z phones under the buy * get one, meaning I had to open two new line...

GetHuman1346362's customer service issue with Verizon Wireless from October 2018

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The issue in GetHuman1346362's own words
I purchased * Moto Z phones under the buy * get one, meaning I had to open two new lines to qualify for the promotion. I did the first line ends in **** and the second line ends in **** I think. Also purchased that same day and time was * hot spots, and a tablet. When I received the bill it was *,***.** dollars with all the fees they had added for line activations. I paid ***.** of the bill and since I have had Verizon for *** years I called and asked if they could wave some of those feed. They agreed to take off ***.** but I would have to pay the remaining balance of like ***.** to keep them from interrupting service so I'm told. I did... A few days later I spoke with my daughter who also has access to the account and she informed me that our phones had been turned off that morning and she had to pay like *** dollars or so to get them turned back on. They was turned off due to the fact that they had not credited my account the ***.** that they were supposed to. Then they turned around and added reactivation charges of ***.** to have them turned back on when they should not have been turned off in the first place. I called Verizon that day and spoke with someone on the phone didn't get the name (lesson learned) and explained to her what had happened she told me that she would notate the account that she could not take it off at this time because the bill with the charges had not came out yet. When the bill came out I did a chat online and talked to someone named Reilly who told me there was no notation on the account about the situation and was only wanting to give me *** credit. I told her that was not acceptable that I had been with Verizon along time and the phones should not have been turned off to start with due to the payment being made. She agreed finally during research and *** hour later conversation that she could have the full amount deducted to my account. and during the coarse of my research I discovered that they have been charging me with a total of * payments and I should only have * due to the buy one get one. So never saw the credit on the account so I chated online with Jamie this time who again told me there is NO documentation of her agreeing to give me the refund or about the additional charge on the phone. I am really really not happy right now with being lied to * different times and paying a ***.** then a ***.** phone bill that I am considering changing carriers. I would appreciate a response to this and in the mean time I will be visiting the salesman who helped mew with the supposed buy * get * promotion that I'm not getting.*Stacey Boyer

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Verizon Wireless

Customer service issue
Reported by GetHuman1346362
Oct 15th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 5980 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security


GetHuman1346362 started working on this issue
Oct 15th, 2018 8:29am
GetHuman1346362 indicated the issue is not fixed yet.
Oct 16th, 2018 12:27pm

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