Verizon Wireless Prepaid: talked to customer service to get prepaid phone unlocked for...

GetHuman-linth's customer service issue with Verizon Wireless from October 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-linth's own words
Verizon Wireless Prepaid: talked to customer service to get prepaid phone unlocked for Ms. Anderson. They could not unlock phone, stated they had to send up a ticket to get phone unlocked, was told the Verizon ZTE phone would be unlocked in **-hours. Called back on the *th day, October *, **** was told Verizon would not authorize phone to be unlocked. Was also told my local Verizon store could unlock phone. Called local Verizon store who stated Verizon customer service can unlock phone local store did not have the capacity to do so. Called Verizon customer service back told them what I was told and it became a tick for tack. Asked to speak to the supervisor. Waited ** minutes and the supervisor never came on the line. Quit pitiful. And this is a supervisor's role not to come on the line when needed. Went through this run around for *-days. *Outcome: this could have been resolved on day one not day four if this the correct.
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Verizon Wireless

Customer service issue
Reported by GetHuman-linth
Oct 4th, 2018 - 2 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 22 customers so far
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Timeline
GetHuman-linth started working on this issue
Oct 4th 8:55pm