Went past my expiration time by two days (*******) for my verizon wireless phone due t...

GetHuman-starrbab's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman-starrbab's own words
Went past my expiration time by two days (*******) for my verizon wireless phone due to back surgery issues and rehab appointments..I spoke with a representative on ******* and was told after he spoke with his manager that the money would be refunded but would take apprx ** hours to show on my phone..It is now going on ** hrs and the money is not showing.. I called this afternoon and spoke with another representative (Mariah) who just kept asking the same questions over and over..I requested to speak with a manager,,she said ok and ** minutes someone named Jenn or Jenna got on the phone,,(I sear it was Mariah) said let me look at notes and I the call was disconnected ** minutes or so later.. I don't know what to do at this point,,because the *-***-***-**** now says they can't take calls try the number later... What is going on?
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Verizon Wireless

Customer service issue
Reported by GetHuman-starrbab
Sep 21st, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
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GetHuman-starrbab started working on this issue
Sep 21st, 2018 10:01pm