I purchased new Google Pixel * and Pixel *XL phones from the Verizon Wireless store in...
GetHuman-jayklie's customer service issue with Verizon Wireless from July 2018
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The issue in GetHuman-jayklie's own words
I purchased new Google Pixel * and Pixel *XL phones from the Verizon Wireless store in East Brunswick, NJ on May *, ****. The promotion in effect at the time included a free Google Home Mini and a free Google Chromecast. I spoke with a Verizon account representative about this today and she transferred me to a rebate center representative, who never picked up the call. In total, I was on hold for one hour. I hung up the phone in frustration. The original representative was kind enough to call me back and apologized because the rebate center person never picked up my call. But she did assure me that my free devices would be shipped soon and that I would receive a tracking number within ** hours. Fulfillment of this promotional offer was substantially delayed because, according to the rebate center, the store did not file the proper paperwork to process the promotion.**Given that it has been eight weeks now and I have spent over an hour on this, Verizon should give me a credit on my bill for the inconvenience. The account representative was unable to help me with this. Please compensate me for the time I've spent dealing with this issue, which was all the fault of the Verizon store not following the correct process. Thank you.
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