I tried to sign up for Fios online (therefore I do not have an account yet, I was tryin...

GetHuman-edooley's customer service issue with Verizon Wireless Financial from November 2018

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The issue in GetHuman-edooley's own words
I tried to sign up for Fios online (therefore I do not have an account yet, I was trying to set one up) and I got an error message when I tried to process my payment info. I then checked my bank account and it turns out i was charged * times for this $**.** fee. This happened last Monday, November **th, and I still have those * transactions "pending" in my account, which means I don't have access to over $*** of my money for the past week. I called Verizon for help and after being transferred multiple times, they said I can't do anything because I don't have an account to look up (since I was trying to set one up at the time as I was signing up for Fios). I need these pending transactions to be dropped ASAP.
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Verizon Wireless Financial

Customer service issue
Reported by GetHuman-edooley
Nov 26th, 2018 - 10 mons ago
I have an issue with Verizon Wireless Financial too
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Seen by 4 customers so far
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GetHuman-edooley started working on this issue
Nov 26th, 2018 5:23pm