Acct on hold not able to upgrade because of a sub acct

GetHuman819067's customer service issue with Verizon Wireless Financial from June 2018

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The issue and preferred resolution, in GetHuman819067's own words:
The problem I ran into: Acct on hold not able to upgrade because of a sub acct
I trust that Verizon Wireless Financial will make this right and come up with a resolution that is fair.
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Verizon Wireless Financial

Customer service issue
Reported by GetHuman819067
Jun 25th, 2018 - 2 mons ago
I have an issue with Verizon Wireless Financial too
Not resolved
Seen by 5 customers so far
Similar issue to 257 others
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Items needed
PIN on Account
Account Number
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman819067 started working on this issue
Jun 25th 5:54pm