My mom, Robin Brooke, is the account holder for the family's Fios account. On July **th...

GetHuman1084465's customer service issue with Verizon FiOS from September 2018

12 views | 1643 similar | 0 following
Help with my Verizon FiOS issue
Next: our robot will wait on hold for GetHuman1084465 to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone to call Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1084465's own words
My mom, Robin Brooke, is the account holder for the family's Fios account. On July **th of ****, her husband*my father passed away unexpectedly. In the time between his death and this past summer, my mom has been slowly working on everything that goes into recovering from a spouse's untimely death, not just emotionally but logistically. This pushed the cable bill to near the bottom of the priority list-- she continued to pay, as it was set up on autopay, but she paid no attention to what they were billing her for. I only noticed numerous issues when I convinced her to let me see her billing summary in August of ****. I saw that in the time period between July, ****, and August, ****, the monthly cost was exorbitant for a number of reasons.*** - in February of ****, she received one email stating that her "MLB Extra Innings" package was renewing at a cost of $***. There is no record of when this package was initially signed up for, only a record of its renewal. There is no possibility that either of my parents would have signed up for this in the first place. However, my mom did not even open this email, and this notice was not sent over US mail (though her bills are). The payments were spread out in installments, so she did not think much of the fluctuation. Then, in April of ****, she still is on autopay with Fios, and they send they send one email saying that the package has been renewed, again no US mail, and again billed in installments, so she did not make note of the change. Once I began looking into her billing history last month, August of ****, I called to ask about it. I was told, by a Verizon agent, that she at no point was charged this $*** for the renewal, and she must have received the *** - She had been receiving two, $** off promotional discounts (one for internet and one for tv) with Fios, timed perfectly to expire in June and July of ****. Additionally, in June of ****, the cost of the package (just the package, not taxes*fees etc) went up $* per month with no notice given.*** - In this time, Fios had lowered the monthly add-on cost of HBO from **.** to **.**. She was not given any reduction in her bill, and was not alerted to this change.**On August **th, the day I saw all of this history, I called Verizon on her behalf. I was adamant that we would not sign up for a new contract-bound agreement. I was able to change our monthly cost from $***.** to $***.** with the exact same services (besides MLB), on a month-to-month bill. **We're pretty set on leaving Fios because of this. To make this right, and for us to considering staying on as future customers, we expect to be reimbursed for the MLB charges (* years, $****year), and for the difference between what she had been paying every month since July, **** through August ****, and this new rate of $***.**, approximately $*** ((***-***) * **), for a total of $*,***. We would gladly commission GetHuman to assist us with this.

GetHuman1084465 did not yet indicate what Verizon FiOS should do to make this right.

How GetHuman1084465 fixed the problem

We are waiting for GetHuman1084465 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1084465 fixes it.
This email address isn't valid

Verizon FiOS

Customer service issue
Reported by GetHuman1084465
Sep 2nd, 2018 - 5 years ago
Seen by 12 customers so far
Similar issue to 1643 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security


GetHuman1084465 started working on this issue
Sep 2nd, 2018 11:01pm
GetHuman1084465 shared this issue with friends on Facebook
Sep 2nd, 2018 11:14pm
GetHuman1084465 indicated the issue is not fixed yet.
Sep 4th, 2018 12:38pm
GetHuman1084465 indicated the issue is not fixed yet.
Sep 4th, 2018 12:39pm
GetHuman1084465 indicated the issue is not fixed yet.
Sep 4th, 2018 12:39pm
GetHuman1084465 indicated the issue is not fixed yet.
Sep 6th, 2018 1:31pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies