several months ago was offered a lower price - when I called back to accept - they coul...

GetHuman967541's customer service issue with Verizon FiOS from August 2018

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Help with my Verizon FiOS issue
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Top Tip from another customer
Lowering a bill can be quite difficult but if you have been with a company longer they are more likely able to help you save.
The issue in GetHuman967541's own words
several months ago was offered a lower price - when I called back to accept - they couldn't find the notes and said it was not available - so I removed the inside wire maintenance to get the price I needed. Of course, my box blew - and FIOS was nice enough to let me add the plan back prior to service - but now my bill is too high again . Some options - I am a wireless customer too - and they said something about a $** off each service if you have both. I really need to talk to someone to examine all options at lowering the bill. An ideal option would be all channels except HBO, Showtime, Epix, Movie Channel, the *** sports channels are not needed. Can I stream the sports channels? I'm ** years old and know nothing about this stuff. It's a little overwhelming
GetHuman967541 did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman967541
Aug 8th, 2018 - a yr ago
I have an issue with Verizon FiOS too
Seen by 2 customers so far
Similar issue to 1256 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman967541 started working on this issue
Aug 8th, 2018 6:44pm
GetHuman967541 confirmed the issue is fixed. Hooray!
Aug 9th, 2018 8:14pm