I got Verizon FIOS Internet installed this morning. The technicians said it was working...

GetHuman706621's customer service issue with Verizon FiOS from May 2018

Help with my Verizon FiOS issue
Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman706621's own words
I got Verizon FIOS Internet installed this morning. The technicians said it was working properly but I am now trying to connect to the internet and it will not work. I called Verizon FIOS support, spoke to a customer service rep who put me on hold for ** mins while transferring me to another rep who wasn’t even a FIOS Internet service provider. She transferred me to another line, where I have been on hold for over an hour. *I tried using your app to troubleshoot (unplugging everything, resetting the ONT, removing the back of the battery pack to adjust wires) - nothing works and I can’t get anyone on the phone. I’d like to cancel my service - this is horrible customer service and I will go back to Spectrum.
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Verizon FiOS

Customer service issue
Reported by GetHuman706621
May 22nd, 2018 - 6 mons ago
I have an issue with Verizon FiOS too
Fixed
Seen by 26 customers so far
Similar issue to 429 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman706621 started working on this issue
May 22nd 1:20am
GetHuman706621 indicated the issue is not fixed yet.
May 22nd 2:29am
GetHuman706621 indicated the issue is not fixed yet.
May 22nd 3:00pm