Somebody called my number, but when I answered, no person was on the line (just background noise). So, I don't know whether it was fixed or not

GetHuman-clintsp's customer service issue with Verizon FiOS from May 2018

Help with my Verizon FiOS issue
The issue in GetHuman-clintsp's own words
Our TV reception is periodically interrupted by a screen stating "In order to start cable service for this device, please contact your cable provider (with a phone number)"* It then states "CableCARD ID: **********, Host ID: ***********, Data: **********"* It then has a "unitaddress, a card serial number and some other symbols and numbers. I can clear this screen by hitting the "clear" button on the remote at which time I then have to reselect the program and start it going again.* I don't know if this is a Verizon problem or a Tivo Bolt problem but would appreciate your help in getting this fixed (it occurs maybe once every *** to * hours of operation). Regards, Stanley C. Spooner
GetHuman-clintsp did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman-clintsp
May 12th, 2018 - 10 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 9 customers so far
Similar issue to 605 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-clintsp started working on this issue
May 12th, 2018 8:25pm
GetHuman-clintsp indicated the issue is not fixed yet.
May 12th, 2018 9:32pm
GetHuman-clintsp indicated the issue is not fixed yet.
May 12th, 2018 9:34pm
GetHuman-clintsp indicated the issue is not fixed yet.
May 13th, 2018 6:49pm
GetHuman-clintsp indicated the issue is not fixed yet.
May 13th, 2018 9:29pm