I would like to speak with someone from Verizon FIOS' Service Technicians' management t...
GetHuman-gwpolloc's customer service issue with Verizon FiOS from May 2018
12 views | 152 similar | 1 following
Help with my Verizon FiOS issue
First: share to improve GetHuman-gwpolloc's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-gwpolloc to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone to call Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-gwpolloc may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-gwpolloc's own words
I would like to speak with someone from Verizon FIOS' Service Technicians' management team regarding what appear to be communication breakdowns between the employees answering phones and the technicians who come to your home to correct the actual issue. **On *** I spoke with a Verizon tech support person who attempted to diagnose my issue. I had no internet connectivity. He determined that someone would need to come out to correct the issue. The tech was supposed to come out *** between *-*pm. Because no one was going to be home until *pm, I asked the person I was speaking to if it was possible for the tech to wait until then. He said that he would need to speak with a manager to get approval. He did get approval and said that he was going to make a note in the ticket and that the tech would call about **-** minutes prior to arriving. On the day of the scheduled appt.(***, my wife received a call from the tech at *pm saying that he was going to be there in ** mins. Because she was working she was unable to answer the call. He left a message saying that no one was home and that he was closing the ticket. This is completely UNACCEPTABLE. I attempted to return the tech's call several times and also left two messages. The person never returned my call. I did however receive a txt message from the number that called saying that the person did not work for Verizon and that I must have the wrong number((***-***-****)...comical.*Why would he close an incident that was not mitigated? In the real world someone would have made a note in the ticket and someone, anyone, would have called the customer to reschedule.*There appears to be either a communication breakdown between tier* support and the field tech's. In addition, the field tech is a liar. I have the call recorded on my phone that clearly lists the number he called from. To me this is a more serious issue as the employee responsible has no integrity and clearly could care less about the customers he is serving.*I wound up having to spend over an hour on the phone with Verizon yesterday afternoon to explain this and reschedule another appt. for today. If I had time I would express my extreme displeasure with the automated phone support, but for now I digress.*George Pollock
GetHuman-gwpolloc did not yet indicate what Verizon FiOS should do to make this right.
I have an issue with Verizon FiOS too
How GetHuman-gwpolloc fixed the problem
We are waiting for GetHuman-gwpolloc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Verizon FiOS customer problems.