My bill has been wrong for almost a year. Nobody ever gets back to me as promised. A...

GetHuman-kathymro's customer service issue with Verizon Billing from April 2018

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The issue in GetHuman-kathymro's own words
My bill has been wrong for almost a year. Nobody ever gets back to me as promised. A rep used to go into bill to change it every month but he was transferred. I should be charged a life line rate and was approved but they never changed it. Internet should be $**.** and they are charging me *** a month. Please call me asap ***-***-****. Please leave me a call back number if you miss me. I will have to contact a lawyer and the better business bureau if I do not hear back within ** hours. I have absolutely no internet.
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Verizon Billing

Customer service issue
Reported by GetHuman-kathymro
Apr 30th, 2018 - a yr ago
I have an issue with Verizon Billing too
Not resolved
Seen by 5 customers so far
Similar issue to 877 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email
Billing Address
Last 4 of Social Security
Timeline
GetHuman-kathymro started working on this issue
Apr 30th, 2018 7:24pm
GetHuman-kathymro indicated the issue is not fixed yet.
Apr 30th, 2018 8:33pm
GetHuman-kathymro indicated the issue is not fixed yet.
May 2nd, 2018 4:50pm