My husband is locked out of his Venmo account. I just tried to send him money, but it s...

GetHuman7564896's Locked Account issue with Venmo from June 2022

Help with my Venmo issue
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Before contacting them, items GetHuman7564896 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman7564896's own words
My husband is locked out of his Venmo account. I just tried to send him money, but it seems the account is linked to his old work phone number and email. Can someone please email me with a working phone number he can call to get assistance, or can someone email his at his current email address. **Daniel Dodson*Venmo account name: @Daniel-Dodson-***P*****@***.com****-***-****

GetHuman7564896 did not yet indicate what Venmo should do to make this right.

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Venmo

Locked Account issue
Reported by GetHuman7564896
Jun 23rd, 2022 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 76 others
0 customers following this

Timeline

GetHuman7564896 started working on this issue
Jun 23rd 5:31pm