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Before contacting them, items GetHuman-shelijes may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-shelijes's own words
I sent my childs father money on venmo. He then returned the money back to me. I deposited my money into my account and it said it'd be there the next business day. I get an email saying my account is FROZEN and I need to verify my identity sending my id. I did that. I was then told my account was deactivated and my money was sent back. I then ask my childs father WHERE my money is and he says it WAS sent back to him but then they FROZE HIS ACCOUNT. I just want my money and no one will give me any detail. They wont tell me why or what I did.
GetHuman-shelijes did not yet indicate what Venmo should do to make this right.
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How GetHuman-shelijes fixed the problem
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GetHuman-shelijes indicated the issue is not fixed yet.
Aug 26th 9:56pm
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