Spoke to a representative on the phone who deliberately hung up on me. She also answer...

GetHuman1646809's customer service issue with Venmo from November 2018

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The issue in GetHuman1646809's own words
Spoke to a representative on the phone who deliberately hung up on me. She also answered the phone "hello?" and legitimately never gave me her name. It was like I was calling someone's house. My phone and wallet were stolen this weekend and I need to transfer my venmo funds to my checking account. They want a picture of a photo ID. LOL MY PHONE AND WALLET WERE STOLEN. I could go get my passport, but I'd still need to just knock on my neighbors' doors all day to see who'd let me use their phone, or wait until my husband gets home from his business trip. Like wtf is this stupid process. I didn't change the account, JUST TRANSFER MY FUNDS SO I CAN PAY MY RENT.
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Venmo

Customer service issue
Reported by GetHuman1646809
Nov 28th, 2018 - 9 mons ago
I have an issue with Venmo too
Fixed
Seen by 1 customer so far
Similar issue to 1755 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman1646809 started working on this issue
Nov 28th, 2018 6:01pm
GetHuman1646809 indicated the issue is not fixed yet.
Nov 28th, 2018 6:01pm