I got my sister's old phone number for my iPhone. She had Venmo linked to it, but she d...

GetHuman-jonnybre's customer service issue with Venmo from August 2018

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Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-jonnybre's own words
I got my sister's old phone number for my iPhone. She had Venmo linked to it, but she does not have access to her email anymore, so the account is frozen because I need a confirmation code from the email, not just my phone number. Can you help me to reset the account so I am able to use it asap? I would be linking only my own bank accounts and cards, none of hers.
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Venmo

Customer service issue
Reported by GetHuman-jonnybre
Aug 29th, 2018 - a yr ago
I have an issue with Venmo too
Not resolved
Seen by 2 customers so far
Similar issue to 861 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-jonnybre started working on this issue
Aug 29th, 2018 5:30pm