Before contacting them, items GetHuman-rjmclera may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-rjmclera's own words
I have a new phone, same phone number. I switched from iphone to samsung. I cannot sign in, I don't need to change my password, I know my password, I don't know what my "user name" in on the account. I have tried signing in with phone number, through facebook, email address and known user names. When all that didn't work I changed my password and did the whole process again. Nothing works. I need to know how to retrieve my sign in name, not my password.*Thanks, Rebecca McLeran, (or Becca McLeran), ***-***-****, *****@***.com
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