Hey there, I've been having trouble logging into my venmo account. Had to factory reset...

GetHuman-mayaval's customer service issue with Venmo from July 2018

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Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-mayaval's own words
Hey there, I've been having trouble logging into my venmo account. Had to factory reset my phone- so lost a lot of apps and info. I have the current email and password. But every time I try to log in it says it needs to send a verification code to my cell phone. I've had this app a long time and didn't realize I had yet to update my phone number and the debit card it's linked to. So the ways you use to verify it's me trying to access my account is outdated and won't work. I've emailed the help center twice now and it hasn't been resolved. I have a $*** payment that needs to be moved to my debit account, so I'd like it to be resolved soon. Please and thank you (:
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Venmo

Customer service issue
Reported by GetHuman-mayaval
Jul 3rd, 2018 - a yr ago
I have an issue with Venmo too
Fixed
Seen by 7 customers so far
Similar issue to 462 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-mayaval started working on this issue
Jul 3rd, 2018 12:19am
GetHuman-mayaval indicated the issue is not fixed yet.
Jul 3rd, 2018 1:49am
GetHuman-mayaval confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:41am